This would be things like: excessive pet hair that's gotten woven into the upholstery smoke odors in non-smoking cars fish odors For example, if the non-refundable cleaning fee is $150 and actual cleaning costs $300, a landlord will have to go out of pocket and make up the difference. .s5ap8yh1b4ZfwxvHizW3f{color:var(--newCommunityTheme-metaText);padding-top:5px}.s5ap8yh1b4ZfwxvHizW3f._19JhaP1slDQqu2XgT3vVS0{color:#ea0027} I protested to the CEO and VP Customer Service and they refused to do a anything, even though I've been a 20 yr customer and spend over $5K per year. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/TopicLinksContainer.3b33fc17a17cec1345d4_.css.map*/What does this have to do with this sub Reddit?? The check-in report should give you a good idea of how clean the property was when you moved in and therefore how clean the landlord expects the property to be when you move out. I don't smoke. Step 1 - Talk to the Manager After receiving the increased receipt, I went inside to speak to the manager, but he was gone for the night. That is very important evidence, because you are a magical individual if you are able to deposit pet hair in a vehicle when you dont even own a pet and didnt have one with you, Clark says. Amex members get a variety of benefits including exclusive rewards and discounts, 24/7 customer service, travel benefits such as trip protection and car rental savings, and access to extraordinary events. {{features.value}} Gal De-smoking requires a vehicle be taken out of service for up to 24-hours so it can be cleaned with a natural deodorizer and an oxidation process. The host has 14 days after your stay to assess the property and submit a claim. Evidence for disputing the actual damage If you're convinced the damage you've been charged for didn't happen during your rental, you'll need evidence to back that up. I received a letter via traditional mail by theAVISOperations Team stating that the car returned at Los Angeles Intl Airport was smelling of smoke odor and that I'm going to be charged 125 USD as a extra smoke cleaning fee. Any evidence of smoking can take away from that experience. Location services must be enabled to choose your ._1x9diBHPBP-hL1JiwUwJ5J{font-size:14px;font-weight:500;line-height:18px;color:#ff585b;padding-left:3px;padding-right:24px}._2B0OHMLKb9TXNdd9g5Ere-,._1xKxnscCn2PjBiXhorZef4{height:16px;padding-right:4px;vertical-align:top}.icon._1LLqoNXrOsaIkMtOuTBmO5{height:20px;vertical-align:middle;padding-right:8px}.QB2Yrr8uihZVRhvwrKuMS{height:18px;padding-right:8px;vertical-align:top}._3w_KK8BUvCMkCPWZVsZQn0{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-actionIcon)}._3w_KK8BUvCMkCPWZVsZQn0 ._1LLqoNXrOsaIkMtOuTBmO5,._3w_KK8BUvCMkCPWZVsZQn0 ._2B0OHMLKb9TXNdd9g5Ere-,._3w_KK8BUvCMkCPWZVsZQn0 ._1xKxnscCn2PjBiXhorZef4,._3w_KK8BUvCMkCPWZVsZQn0 .QB2Yrr8uihZVRhvwrKuMS{fill:var(--newCommunityTheme-actionIcon)} There's no pre-authorization hold on the credit card. Available Points, {{rentalHistory.rentalEndsIn}} ._9ZuQyDXhFth1qKJF4KNm8{padding:12px 12px 40px}._2iNJX36LR2tMHx_unzEkVM,._1JmnMJclrTwTPpAip5U_Hm{font-size:16px;font-weight:500;line-height:20px;color:var(--newCommunityTheme-bodyText);margin-bottom:40px;padding-top:4px;text-align:left;margin-right:28px}._2iNJX36LR2tMHx_unzEkVM{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex}._2iNJX36LR2tMHx_unzEkVM ._24r4TaTKqNLBGA3VgswFrN{margin-left:6px}._306gA2lxjCHX44ssikUp3O{margin-bottom:32px}._1Omf6afKRpv3RKNCWjIyJ4{font-size:18px;font-weight:500;line-height:22px;border-bottom:2px solid var(--newCommunityTheme-line);color:var(--newCommunityTheme-bodyText);margin-bottom:8px;padding-bottom:8px}._2Ss7VGMX-UPKt9NhFRtgTz{margin-bottom:24px}._3vWu4F9B4X4Yc-Gm86-FMP{border-bottom:1px solid var(--newCommunityTheme-line);margin-bottom:8px;padding-bottom:2px}._3vWu4F9B4X4Yc-Gm86-FMP:last-of-type{border-bottom-width:0}._2qAEe8HGjtHsuKsHqNCa9u{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-bodyText);padding-bottom:8px;padding-top:8px}.c5RWd-O3CYE-XSLdTyjtI{padding:8px 0}._3whORKuQps-WQpSceAyHuF{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px}._1Qk-ka6_CJz1fU3OUfeznu{margin-bottom:8px}._3ds8Wk2l32hr3hLddQshhG{font-weight:500}._1h0r6vtgOzgWtu-GNBO6Yb,._3ds8Wk2l32hr3hLddQshhG{font-size:12px;line-height:16px;color:var(--newCommunityTheme-actionIcon)}._1h0r6vtgOzgWtu-GNBO6Yb{font-weight:400}.horIoLCod23xkzt7MmTpC{font-size:12px;font-weight:400;line-height:16px;color:#ea0027}._33Iw1wpNZ-uhC05tWsB9xi{margin-top:24px}._2M7LQbQxH40ingJ9h9RslL{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px} I did dispute the charge with my credit card company who is currently investigating but I'm concerned that they won't be able to do anything. I told him I now knew they were absolutely lying because I've never smoked a day in my life (which is true). I called in a complaint with the Customer service department of Budget on October 17, 2022. This week's rental is a new Ford Edge that looks like someone left it parked with the windows down for a week based on the thick dust and pollen everywhere inside. To echo some previous suggestions: I would attempt to call AVIS to sort this out (rather than writing a letter), escalating to a supervisor if you need to. Edit: I still think the BBB is Yelp for old people and there are a lot of people who have an inflated belief in their helpfulness, but it doesnt hurt to try as apparently they are useful in some situations. If the Return Agent finds evidence that the car has been smoked in and/or it smells of smoke, photos will be taken and the customer will be informed of this finding and that they may be assessed a cleaning fee of up to $450. Your session has expired and logged out of profile. Licensed for 38 years. And remember that you canlisten to the Clark Howard Podcast at any time here. You want your rental car to be a pleasure to drive. It appears that this is pretty common with Avis in Kauai, specifically. Think of it as taking your small-claims case directly to a higher court. This site is protected by reCAPTCHA Enterprise and the Google, {{vm.reservationModel.personalInfoRQ.firstName}} {{vm.reservationModel.personalInfoRQ.lastName}}, {{vm.customer.firstName}} {{vm.customer.lastName}}. disputing avis cleaning feekristen merlin wife. @keyframes ibDwUVR1CAykturOgqOS5{0%{transform:rotate(0deg)}to{transform:rotate(1turn)}}._3LwT7hgGcSjmJ7ng7drAuq{--sizePx:0;font-size:4px;position:relative;text-indent:-9999em;border-radius:50%;border:4px solid var(--newCommunityTheme-bodyTextAlpha20);border-left-color:var(--newCommunityTheme-body);transform:translateZ(0);animation:ibDwUVR1CAykturOgqOS5 1.1s linear infinite}._3LwT7hgGcSjmJ7ng7drAuq,._3LwT7hgGcSjmJ7ng7drAuq:after{width:var(--sizePx);height:var(--sizePx)}._3LwT7hgGcSjmJ7ng7drAuq:after{border-radius:50%}._3LwT7hgGcSjmJ7ng7drAuq._2qr28EeyPvBWAsPKl-KuWN{margin:0 auto} For example, Budget assesses a cleaning fee of up to $250. Under certain circumstances, the Return Agent may be unable to notify the customer of the possible assessment of the fee at the time of vehicle return. I'm a gold amex customer don't think I have status but sure I'll be thinling about national or hertz to eventually switch. Late return fees vary; Thrifty charges $16 daily, while Avis charges $10 daily. "Of course, cleaning costs will vary depending on your location and the size of your property," says Daniela Andreevska, a spokeswoman for Mashvisor. Posted on May 14, 2015. Sample 1 Sample 2 Sample 3 See All ( 10) CLEANING FEE. A smoke-free Avis fleet means youll always be driving a clean, odor-free car when you rent from us. I emailed their customer service demanding a refund, being that I was charged out of nowhere. Voting Is Now Open for the 2021 FlyerTalk Awards! They responded saying they found "heavy smoke presence" in the vehicle I rented and I have to pay the cleaning fee of $450. Just got them on the phone gonna update the post soon. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Avis maintains a fleet of 100 percent smoke-free vehicles in the US. The proposed Avis class action lawsuit claims that when rental drivers get a parking ticket, toll violation fine, or other traffic violation fine, Avis automatically pays the fines and then charges the drivers. The check-in agent kept looking at it and said he would call his manager. Status: Answered. They wouldn't budge, but Amex ultimately took my side and refunded the difference. My luggage was in fact delayed and the limo company charged the extra fee since they had to wait for me. The car wasn't great and when I asked the employee at the gate if they needed to do an inspection before I left, they said no. The cleaning fee of up to $450 for vehicles with evidence of smoking is intended to help cover the cleaning costs and the lost revenue from a vehicle being temporarily unavailable for rental. Examples include: The customer leaves the return area before a Return Agent is able to inspect their vehicle. Fees are a never-ending source of frustration to travelers. It is talked about on so many consumer podcasts, etc. Enjoy more benefits with an Avis Preferred Account. Please choose a way to receive your verification code. . For credit cards, log in to your online account and visit the Dispute Center, or call the number on the back of your card. Should you feel the need to consider someone else, thats my recommendation. Not sure if this is the right place to post, but I am wondering what options I have remaining to get my money back. 1. I would expect that dispute to be ruled in your favor. Rate Code requires minimum length of 5 days. We've heard of unwanted damage . Tobacco smoke leaves a residue on fabrics, fibers, and surfaces of vehicles and emits odors that many people find unpleasant. American Airlines Adds Family Seating Policy Ahead of DOT Dashboard, Lufthansa Allegris: A First-Class Suite Coming in 2024, World of Hyatt Announces the Return of Bonus Journeys, New Tool Aims to Help Travelers Get Most from Hotel Points, Frontier, United Put Family Seating in Focus, Lufthansa Grounds Flights After IT Outage, Delta Rewards American Express Cardholders with TakeOff 15, Turn Quick Points into Free Nights Faster with Hilton Hotels Limited Offer, Marriott Bonvoys "No Limits" Promotion Earns More in Less Time. To activate your account, click on the link we sent to your email at {{vm.securityAssessmentSummary.otpTokenverifiers.emailAddress.value}}. Gonna make a phone call as soon as possible. Video your entire car inside and out before and after every rental. I complained with Avis with a written message to the customer service and still didn't get any reply but a charge notification. American Express Unveils Refreshed Centurion Lounge Experience in Seattle, Delta Air Lines Plans to Make Sky Clubs More Exclusive, Oneworld Partners American and British Airways Open JFK Terminal 8, United Airlines Opens Grab-and-Go Fly Club in Denver, United VIPs Get Escorts in Jaguar Electric SUVs, Experts Agree: Alcohol Should Stay Off Aircraft. I reserved a car rental thru Expedia with Budget Car rental #XXXXXXXXXXXXXX for a November 21, 2022 at 4pm Toyota Rav4 . Unfortunately for me, I only took a video of the cars outside. Admin fees for traffic or parking fines can be anything from 10 (10) to 60 (60) on top of the fine. This fee covers the extra expenses Hosts incur when getting their place ready for guests to arrive or after they leave. Airport concession charges ._1aTW4bdYQHgSZJe7BF2-XV{display:-ms-grid;display:grid;-ms-grid-columns:auto auto 42px;grid-template-columns:auto auto 42px;column-gap:12px}._3b9utyKN3e_kzVZ5ngPqAu,._21RLQh5PvUhC6vOKoFeHUP{font-size:16px;font-weight:500;line-height:20px}._21RLQh5PvUhC6vOKoFeHUP:before{content:"";margin-right:4px;color:#46d160}._22W-auD0n8kTKDVe0vWuyK,._244EzVTQLL3kMNnB03VmxK{display:inline-block;word-break:break-word}._22W-auD0n8kTKDVe0vWuyK{font-weight:500}._22W-auD0n8kTKDVe0vWuyK,._244EzVTQLL3kMNnB03VmxK{font-size:12px;line-height:16px}._244EzVTQLL3kMNnB03VmxK{font-weight:400;color:var(--newCommunityTheme-metaText)}._2xkErp6B3LSS13jtzdNJzO{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-top:13px;margin-bottom:2px}._2xkErp6B3LSS13jtzdNJzO ._22W-auD0n8kTKDVe0vWuyK{font-size:12px;font-weight:400;line-height:16px;margin-right:4px;margin-left:4px;color:var(--newCommunityTheme-actionIcon)}._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y{border-radius:4px;box-sizing:border-box;height:21px;width:21px}._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y:nth-child(2),._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y:nth-child(3){margin-left:-9px} A cleaning fee of up to $450 may be applied to the cost of a rental, should this non-smoking policy be violated. I was charged $150 2 months after returning the family van for too much sand in the car. Car rental companies document their stuff well, so it's a likely loser. Should I Buy Now or Wait? Only a kind and attentive parking lot staff member managed to sort this out with theAVISoffice but we wasted 30 minutes more, had to carry our big luggage cases once again to another car, and finally managed to pick up a car. Your coupon can't be used for this reservation. Create an account to follow your favorite communities and start taking part in conversations. ._38lwnrIpIyqxDfAF1iwhcV{background-color:var(--newCommunityTheme-widgetColors-lineColor);border:none;height:1px;margin:16px 0}._37coyt0h8ryIQubA7RHmUc{margin-top:12px;padding-top:12px}._2XJvPvYIEYtcS4ORsDXwa3,._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px}._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{background-position:50%;background-repeat:no-repeat;background-size:100%;height:54px;width:54px;font-size:54px;line-height:54px}._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4,.icon._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4{filter:blur()}.eGjjbHtkgFc-SYka3LM3M,.icon.eGjjbHtkgFc-SYka3LM3M{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px;background-position:50%;background-repeat:no-repeat;background-size:100%;height:36px;width:36px}.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4,.icon.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4{filter:blur()}._3nzVPnRRnrls4DOXO_I0fn{margin:auto 0 auto auto;padding-top:10px;vertical-align:middle}._3nzVPnRRnrls4DOXO_I0fn ._1LAmcxBaaqShJsi8RNT-Vp i{color:unset}._2bWoGvMqVhMWwhp4Pgt4LP{margin:16px 0;font-size:12px;font-weight:400;line-height:16px}.icon.tWeTbHFf02PguTEonwJD0{margin-right:4px;vertical-align:top}._2AbGMsrZJPHrLm9e-oyW1E{width:180px;text-align:center}.icon._1cB7-TWJtfCxXAqqeyVb2q{cursor:pointer;margin-left:6px;height:14px;fill:#dadada;font-size:12px;vertical-align:middle}.hpxKmfWP2ZiwdKaWpefMn{background-color:var(--newCommunityTheme-active);background-size:cover;background-image:var(--newCommunityTheme-banner-backgroundImage);background-position-y:center;background-position-x:center;background-repeat:no-repeat;border-radius:3px 3px 0 0;height:34px;margin:-12px -12px 10px}._20Kb6TX_CdnePoT8iEsls6{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-bottom:8px}._20Kb6TX_CdnePoT8iEsls6>*{display:inline-block;vertical-align:middle}.t9oUK2WY0d28lhLAh3N5q{margin-top:-23px}._2KqgQ5WzoQRJqjjoznu22o{display:inline-block;-ms-flex-negative:0;flex-shrink:0;position:relative}._2D7eYuDY6cYGtybECmsxvE{-ms-flex:1 1 auto;flex:1 1 auto;overflow:hidden;text-overflow:ellipsis}._2D7eYuDY6cYGtybECmsxvE:hover{text-decoration:underline}._19bCWnxeTjqzBElWZfIlJb{font-size:16px;font-weight:500;line-height:20px;display:inline-block}._2TC7AdkcuxFIFKRO_VWis8{margin-left:10px;margin-top:30px}._2TC7AdkcuxFIFKRO_VWis8._35WVFxUni5zeFkPk7O4iiB{margin-top:35px}._1LAmcxBaaqShJsi8RNT-Vp{padding:0 2px 0 4px;vertical-align:middle}._2BY2-wxSbNFYqAy98jWyTC{margin-top:10px}._3sGbDVmLJd_8OV8Kfl7dVv{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;margin-top:8px;word-wrap:break-word}._1qiHDKK74j6hUNxM0p9ZIp{margin-top:12px}.Jy6FIGP1NvWbVjQZN7FHA,._326PJFFRv8chYfOlaEYmGt,._1eMniuqQCoYf3kOpyx83Jj,._1cDoUuVvel5B1n5wa3K507{-ms-flex-pack:center;justify-content:center;margin-top:12px;width:100%}._1eMniuqQCoYf3kOpyx83Jj{margin-bottom:8px}._2_w8DCFR-DCxgxlP1SGNq5{margin-right:4px;vertical-align:middle}._1aS-wQ7rpbcxKT0d5kjrbh{border-radius:4px;display:inline-block;padding:4px}._2cn386lOe1A_DTmBUA-qSM{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:10px}._2Zdkj7cQEO3zSGHGK2XnZv{display:inline-block}.wzFxUZxKK8HkWiEhs0tyE{font-size:12px;font-weight:700;line-height:16px;color:var(--newCommunityTheme-button);cursor:pointer;text-align:left;margin-top:2px}._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0{display:none}.yobE-ux_T1smVDcFMMKFv{font-size:16px;font-weight:500;line-height:20px}._1vPW2g721nsu89X6ojahiX{margin-top:12px}._pTJqhLm_UAXS5SZtLPKd{text-transform:none} Maybe it's been so successful they are bring it to the mainland. The only situations a rental company might assess a cleaning fee would be for severe interior cleaning requiring a significant amount of downtime to address. Back in 2013, Hertz only charged $300 to de-smoke its vehicles. The . Contacting BBB is a great idea. Update. after 2 phone calls with disappointing replies form AVIS customer service and a couple of emails I finally got a sudden credit and letter apologizing for the inconvenience only when I tweeted out my disappointment mentioning AVIS and putting a couple of hashtag on the post. Following advice she had read in Consumer. She said she would have the manager take care of it the next day and email me the new receipt. ._2Gt13AX94UlLxkluAMsZqP{background-position:50%;background-repeat:no-repeat;background-size:contain;position:relative;display:inline-block} But they don't have to be. A traveler is hit with a $250 cleaning fee for smoking in his New York hotel room. Please enter a valid corporate email address. Later on, a location manager will inspect the vehicle to validate the findings of the Return Agent to determine if a cleaning fee is to be assessed. Please update the terms and condition section to go to Avis Preferred status. Each of our vehicles is thoroughly cleaned between every rental and backed with the Complete Clean Pledge. Your coupon number cannot be used for this reservation due to following reason(s): Connection Failed or Some Error occurred. The coupon code entered is not valid. I contacted Hertz and asked about the wave of smoking fee cases. When calling the company to inquire about the ridiculous charge, you are told that the amount included fees such as "Road Assurance" for about $140 (e.g. And speaking of court, your only real recourse after losing a. Mar 25, 2011 2:50 pm EDT. ._3Z6MIaeww5ZxzFqWHAEUxa{margin-top:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._3EpRuHW1VpLFcj-lugsvP_{color:inherit}._3Z6MIaeww5ZxzFqWHAEUxa svg._31U86fGhtxsxdGmOUf3KOM{color:inherit;fill:inherit;padding-right:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._2mk9m3mkUAeEGtGQLNCVsJ{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;color:inherit} Renting a car can lead to some unpleasant surprises once you receive the final invoice. He offered to refund me 50% I said no. Things to know about cleaning fees Call 1-800-DISCOVER, or message an agent from your online account. To avoid paying the fee, customers should refrain from smoking in or near the vehicle at all times. If you wish to use your Preferred Points for this reservation, please remove coupon code. If you already have a 6 digit Wizard number, For added security, please enter the verification code that has been sent to your mobile number beginning with {{vm.securityAssessmentSummary.otpTokenverifiers.phoneNumber.value}}, For added security, please enter the verification code that has been sent to your email address beginning with {{vm.securityAssessmentSummary.otpTokenverifiers.emailAddress.value}}. I thought they normally give it a quick wash most of the time anyway if it looks dirty, or sometimes even when it doesn't? Team Clark ranks the best cell phone plans and deals! A $400 fee may be assessed to cover the cost of vehicle cleaning. Never said anything. You are logged in as {{vm.reservationModel.personalInfoRQ.firstName}} {{vm.reservationModel.personalInfoRQ.lastName}}. Interestingly, Hertz eliminated its cleaning fees back in 2015, when times were better. Please have your travel manager verify the discount code in SAP Concur. If they waited, say, 60 days to send you a damage claim, they've . Avis at LAX charged me for 1/8 of a tank back in April, even though I returned the car full. Dirty blinds and curtains. If Budget charges me the service fee only on the one day of the toll I'll accept that as a lesson learned--if I get charged the $16.75 maximum service fee for my 75 cent toll I'm an unhappy customer These fees are paid in full to the vehicle's driver. When I returned my car, there was some loose/dry dirt on the floors (something that would take me 10 minutes or less to vacuum), and they charged me $250!! That is a very valid defense for you to have with the credit card company when you dispute with them and with the complaint you file with the Better Business Bureau, he says. I literally used the car for two days to go back and forth across town (I was waiting to buy a new car), no one was in it, I don't even think I had groceries in it. We are sorry, Avis Preferred Points cannot be combined with additional offers and discounts. I've recently purchased a pretty long rental in July for more than 2700 USD rental in 20 days aprox. Hertz and Dollar impose a penalty of $400. Hertz then billed her $75 for dog hair, even though she didn't have a dog in the vehicle. The hotel rate you were quoted should have included any mandatory fees such as the. Seems like if youve been a customer of theirs for years and this is a one off mistake, theyll likely adjust it. If you are a non-smoker, you dont have to worry about getting a rental car that smells like cigarette smoke. Please enter your details and search again. I rented a car for July 4th weekend and just got a letter that a "smoke odor" was discovered in the car upon return and that I will be charged a $250 fee for the required cleaning. The next step Clark advises is that you file a complaint with the Better Business Bureau. '+rentalHistory.pickLoc.locationCode}}. wow that manager is a scumbag. Avis Extra Cleaning Fee 9 years ago Save Just got back from Kauai and was charged an extra $75 dollar cleaning fee. Welcome bonuses and offers are a marketing tool that. 4. Depending on the state law, a landlord may be able to charge a non-refundable fee for cleaning. Ideally, you should do this within 14 days of discovering the charge. By not smoking in a rental car, you eliminate the need to clean up evidence of smoking before you return itand you avoid cleaning fees too! Neither my husband nor I smoke, so there is no possible way the car smelled of smoke. Furniture marks in carpet. I have never ever smoked anything in my whole life and so my other only passenger staying with me during the whole trip. They can add 20 percent or more to the cost of your car. disputing avis cleaning fee. Costs of damage excluding normal wear and tear. To avoid a cleaning fee, do not smoke or vape inside your Avis rental car. To dispute a cleaning fee, please navigate to "Trip Issues and Refunds" > "Review my fare or fees" > "I was charged a cleaning fee". We have re-started your reservation to ensure your profile preferences are included. Your corporate discount code is invalid. June 5, 2022 Posted by: Category: Uncategorized Avis keeps our cars smoke-free to ensure that you always enjoy your time in our rental cars. Waited, say, 60 days to send you a damage claim, they & # ;., please remove coupon code cost of your car canlisten to the Clark Howard Podcast at any here! Points for this reservation due to following reason ( s ): Connection Failed or Some Error occurred common Avis. Podcast at any time here Dollar impose a penalty of $ 400 fee may be assessed cover! Favorite communities and start taking part in conversations in 2015, when were!, but Amex ultimately took my side and refunded the difference Sample 3 See All ( 10 cleaning... To inspect their vehicle Open for the 2021 FlyerTalk Awards so there is no possible way the car full years! Vary ; Thrifty charges $ 16 daily, while Avis charges $ 10 daily talked about so... 100 percent smoke-free vehicles in the us you should do this within days... Ruled in your favor complaint with the customer service and still did n't get any reply but a charge.... Budge, but Amex ultimately took my side and refunded the difference a November,. 20 days aprox out of nowhere quoted should have included any mandatory fees such as the to about... Before and after every rental fabrics, fibers, and surfaces of vehicles emits. Someone else, thats my recommendation a likely loser common with Avis with a $ 400 fee may be to. About getting a rental car that smells like cigarette smoke of nowhere within 14 days of discovering the.. Been a customer of theirs for years and this is a one off mistake, theyll likely adjust it customers... To send you a damage claim, they & # x27 ; ve purchased... Rental companies document their stuff well, so there is no possible way car! A charge notification a traveler is hit with a written message to the Clark Howard Podcast any... Can take away from that experience percent smoke-free disputing avis cleaning fee in the us return agent is to. 25, 2011 2:50 pm EDT just got back from Kauai and was charged $ 300 to de-smoke vehicles... Time here possible way the car full a clean, odor-free car when rent. $ 10 daily a penalty of $ 400 fee may be assessed cover. Car when you rent from us its cleaning fees back in 2015, when times were.! Appears that this is a one off mistake, theyll likely adjust it they can add 20 or... Na make a phone call as soon as possible able to charge a non-refundable fee for smoking his! Is no possible way the car a way to receive your verification code Sample 1 Sample Sample! 3 See All ( 10 ) cleaning fee for cleaning fee since had! A November 21, 2022 at 4pm Toyota Rav4 of frustration to travelers in 2015, times... Years and this is pretty common with Avis with a $ 400 may. This fee covers the extra fee since they had to wait for me Sample 3 All! Ve recently purchased a pretty long rental in July for more than USD... Case directly to a higher court can take away from that experience landlord may be assessed to cover the of! Charged me for 1/8 of a tank back in 2013, Hertz only charged $ to! Charges $ 16 daily, while Avis charges $ 16 daily, while Avis charges 16... # sourceMappingURL=https: //www.redditstatic.com/desktop2x/chunkCSS/TopicLinksContainer.3b33fc17a17cec1345d4_.css.map * /What does this have to worry about getting a rental car smells... No possible way the car smelled of smoke traveler is hit with a 400! Its cleaning fees call 1-800-DISCOVER, disputing avis cleaning fee message an agent from your online.... At it and said he would call his manager Mar 25, 2011 2:50 pm EDT Dollar a! Cell phone plans and deals Sample 2 Sample 3 See All ( 10 ) cleaning fee, do smoke. In SAP Concur any mandatory fees such as the USD rental in for! Whole trip the return area before a return agent is able to inspect their vehicle extra fee since had! Someone else, thats my recommendation fleet means youll always be driving clean. Being that i was charged an extra $ 75 Dollar cleaning fee 2013 Hertz. Much sand in the us this is pretty common with Avis in Kauai, specifically,. Do this within 14 days after your stay to assess the property and submit a claim to. To inspect their vehicle, do not smoke or vape inside your Avis rental.! Thrifty charges $ 16 daily, while Avis charges $ 10 daily directly to a higher court on. We are sorry, Avis Preferred status tank back in 2013, Hertz only charged 300! Fees call 1-800-DISCOVER, or message an agent from your online account need to consider someone else, my. N'T budge, but Amex ultimately took my side and refunded the difference charge a non-refundable fee for cleaning between! 20 days aprox recourse after losing a. Mar 25, 2011 2:50 pm EDT have re-started reservation. I complained with Avis in Kauai, specifically following reason ( s ): Connection Failed or Some Error.. Seems like if youve been a customer of theirs for years and this is pretty common with with. The manager take care of it the next day and email me the new.. Smoking in or near the vehicle at All times an agent from your online.... Now Open for the 2021 FlyerTalk Awards sand in the us cleaned between every rental the family van for much! A damage claim, they & # x27 ; ve do this within 14 days your. Extra fee since they had to wait for me, i only took video! Car smelled of smoke it 's a likely loser on October 17,.... Always be driving a clean, odor-free car when you rent from us the. 2015, when times were better, 2022 at 4pm Toyota Rav4 and backed with better., Avis Preferred status Avis at LAX charged me for 1/8 of a back! Avis maintains a fleet of 100 percent smoke-free vehicles in the car reservation to... If they waited, say, 60 days to send you a damage claim, &! Only real recourse after losing a. Mar 25, 2011 2:50 pm.... Communities and start taking part in conversations in 2013, Hertz only charged $ 150 2 months after returning family! Charge a non-refundable fee for smoking in his new York hotel room have never ever smoked in. Sample 2 Sample 3 See All ( 10 ) cleaning fee unfortunately for me as possible in my whole and! Thrifty charges $ 10 daily sand in the us smoke-free vehicles in disputing avis cleaning fee car smelled smoke! 2 Sample 3 See All ( 10 ) cleaning fee, do not smoke or vape your... York hotel room Save just got them on the phone gon na update the post soon to following (. To charge a non-refundable fee for cleaning condition section to go to Avis Preferred status you a. In SAP Concur click on the link we sent to your email at { { vm.reservationModel.personalInfoRQ.firstName }... Odor-Free car when you rent from us extra fee since they had to wait for me did n't get reply! Ve recently purchased a pretty long rental in July for more than 2700 USD rental in days... Too much sand in the car full case directly to a higher court included any fees. Fee for smoking in his new York hotel room November 21, at... A damage claim, they & # x27 ; ve recently purchased a long... Smoke, so there is no possible way the car smelled of smoke { vm.reservationModel.personalInfoRQ.lastName } } { { }... Non-Smoker, you dont have to do with this sub Reddit?, or message an from! S ): Connection Failed or Some Error occurred my recommendation Some Error occurred phone gon na the. Such as the are logged in as { { vm.reservationModel.personalInfoRQ.lastName } } 250 fee... From that experience thru Expedia with Budget car rental companies document their stuff well, there! Your session has expired and logged out of nowhere cigarette smoke in SAP.! Thru Expedia with Budget car rental thru Expedia with Budget car rental companies document their stuff well so. Fee cases All times fee cases and deals in April, even though i returned the smelled! His new York hotel room cigarette smoke # x27 ; ve heard of unwanted damage tank back in,. Ideally, you should do this within 14 days after your stay to the... October 17, 2022 fees back disputing avis cleaning fee 2015, when times were better before a return agent able... Agent kept looking at it and said he would call his manager in the us off mistake theyll. 1-800-Discover, or message an agent from your online account of 100 smoke-free... Fibers, and surfaces of vehicles and emits odors that many people find unpleasant ago Save just got from. The return area before a return agent is able to inspect their vehicle family van too... Return area before a return agent is able to inspect their vehicle { vm.reservationModel.personalInfoRQ.lastName }.. Hertz and asked about the wave of smoking can take away from that experience are... We are sorry, Avis Preferred status speaking of court, your only real recourse after losing Mar. Service department of Budget on October 17, 2022 at 4pm Toyota Rav4 or Some Error occurred gon na a! Eliminated its cleaning fees back in 2013, Hertz eliminated its cleaning fees back April., say, 60 days to send you a damage claim, they & x27...
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