Terrible. ", First and only bad review, and that's okay, it didn't stop any sales :). Cant get a hold of Mercari via phone nor chat. Their product just needs to be believable for 3 days. Nor would the platforms I sell on tolerate this bullshit behavior. Is this your company? Its DEFINITELY NOT WORTH IT for any Decent Seller. My experience with Mercari as a seller, NO GOOD! I recently sold one worth $50 and went and shipped the item. Author: Patricia. There is a scam in process. And this particular seller STILL has not sent my items after four days! Shipping insurance covers damage and non delivered items. If you received a tracking number..and it was stated as delivered by the service..then it was not the fault of the seller. Only EBay was willing to cooperate on ANY level. I messaged the buyer and they didn't get it worked out after 2 days so i relisted and it sold instantly to someone else, but somehow Mr. original Fraudulent was still able to leave a rating for me and was very aggressive. Total. They would have refunded it. The second computer has never arrived. Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Thank You there was a lot of really good information to make a decision. It is important to know exactly what youre going to receive in your order box. Then four days later, the seller Walker cancelled the purchase. Mercari seems like a gigantic scam. I brought a coach purse from Katherin Aucoin. Shipping was slow. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". {"crumbs":[{"url":"/phone-number","label":"Phone Numbers"},{"url":"https://gethuman.com/phone-number/Mercari","label":"Mercari"},{"url":"https://gethuman.com/issue . Ill definitely stay away from this site due to everyones feedback. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). I bought 2 computers on Mercari. Some buyers on there think theyre so entitled! Short and to the point and understandable in laymans terms. To understand that, you must know that Mercari is not an online shopping website that sells its own goods, but rather an e-commerce marketplace which means it just connects sellers and buyers. Mercari is not a good place to buy sneakers if you are a collector.The site is full of fake jordans and nikes and pretty much any other brands that are expensive. If Katherin Aucoin is selling anything especially a coach purse carefully look at it and my recommendation is never buy from her lying rude self. First scam was BAD ENOUGH, I received jeans containing human blood in the crotch area NOT A STAIN, ACTUAL BLOOD. I have taken in all aspects of Mercari. Dont have the item nor the payment. I just sold my first item on there, an 800.00 ring and they buyer says they didnt get it, but I sent it by certified mail and I contacted the US postal inspectors who are investigating it. Once submitted, sellers will have 24 hours to provide feedback and/or accept the buyers return request and if the seller didnt respond to the buyers return request, they will be refunded by Mercari. Thank you. She has over 5000+ in sales, for the most part 5 star . 11/27/2021. You need to understand that Mercari is just a marketplace where buyers and sellers meet. Therefore, make sure that your listing details are completely accurate to avoid such incidents. Where in the article and comments do you see anything that would cause you to come to your conclusion? My payment was refunded just like it supposed to be. I can understand Mercari rules of not adjusting rating or deleting to create transparency between sellers and potential buyers, but there are unreasonable people out there and it's unfair to sellers, especially new sellers. Yes! When it arrived I tried it and it didnt fit. The look on my father's face was very overwhelming for me. Mercari are money hunger scumbags. Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating . It was the weekend and I could not do it. Ive reported it to Disney, Hulu and Netflix. 198.71.227.44 I am not threatening, just a fact! Im often paranoid when I buy or sell because I think if one small thing annoys the other party, they could be the kind of person to give a bad rating/review over something petty or totally unfair. If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. Mercari is total crap. It's okay, most buyers won't ding you for one bad review and will understand that sometimes people are just annoying, lol. Obviously this will impact a sellers review . Danny Terrell. 2,464 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. At the cost of those of us that have not stood up and challenged them. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Any outfit that locks you in this tightly cant be trusted in my opinion! Been there, its why I wont list anything expensive anymore. My MORE compliants about resetting Pass Words! There is no reason for a seller to sell with them. Therefore, all transactions or shipments must go through Mercari to keep both parties protected. Service 642. Later I received a message that they don't have it. No in person customer service response. Sellers have no protections. So much for Mercari backing the buyers or caring about good business practice from their sellers. You should have received a refund for them misrepresenting it. I was scammed all the way around and am now out $500. [protected]:cbc2813e-68b1-4c7b-a86a-7fbe9a4ad8d2 Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. Then Mercari pushed through a rating that I didn't give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. She has over 5000+ in sales, for the most part 5 star ratings, but she cancels sales a lot assuming her items shes posts have sold in the store. Its obvious as you can see them on the stores shelves, & see the store background. As a result, I pulled all of my sales from Mercari; I refuse to work with them anymore; anyone could buy a game, have a defective one and simply swap it with the bought sold one and not have to pay a thing. Im more mad at Mercari than the seller at this point. Interested in buying or selling on Mercari but afraid of getting scammed?if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-3','ezslot_8',130,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-3-0'); In this article, youll learn EXACTLY whether it is a legit platform or a scam and the things you need to be AWARE of before buying or selling anything there. Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. yes, you can sell again. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. I was not. tracking number incorrect, ordered a few weeks ago, still hasnt come. This will be my first-time. They told me the only way to change a review is to get the buyer to change it themselves. They get to keep items, Get them for free and MEcari does nothing to protect the seller. First of all, lets get to know the: As a buyer, you can request cancellation until the seller hasnt shipped the items. I definitely will think twice before I buy anything from their website. So, while you can trust that Mercari is safe, you must do your due diligence about the buyer/seller before dealing. Sellers sign up to Mercari and list their items for free. The seller loses both ways. They say it s being reviewed. Answer: If someone wants to return the item they purchased Mercari reviews the case, if they accept the persons request, which they will if its in the first 3 days of the time it was delivered the person gets like 2 weeks , which in my opinion I don't understand, I would think they would also get. They know dam$ well that youre PAYING, to sell & ship if you take those deals. The first things you should look out for in the sellers profile are reviews and sales. The way Mercari operates is deceitful and evasive. I had several back and forth emails with them but they would not grant me a refund. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. Mercari's shipping process is straightforward and reliable. This is the WORST customer service I have ever seen. Its an unfair practice in my opinion. Im annoyed because Im out the money and now I have to wait to get it back for HER mistake. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! I sold a wall hanging & listed exact measurements, including pictures of the item next to a ruler. I went ahead and called my credit card company and they began a dispute process. If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). PayPal has buyer protection which helps in getting your money back if the payment made through their online payment system ends up being fraudulent. You can email the site owner to let them know you were blocked. Now, the seller has 3 days to ship the item to the buyer. 198 reviews. Now that I have retired, I want to again but erased my userame and W. This is my 6th attempt to get my messages answered. That, my friends, is AWESOME customer service! Thats actually too bad, because it would be great if there were other, better alternatives to eBay. Their judgment is poor and their decesion is all about putting money in their pocket. There's nothing you can do. That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). Desired outcome: Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. $21.40 Both seller and Mercari profit off corny scams. I was super mad and blocked her. Seller posted measurements, but also said measurements were approximate. They actually follow through with their protection. They have wasting my time, tape, and energy etc. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. I actually discovered Mercari because one of my stolen rings was listed there. Mercari sounds like a big scam site! DO NOT EVER buy using this platform. Cloudflare Ray ID: 7a198f8989c639af That'l learn him to never spend money with you again. This is fraud and theft protected by a big platform. And that is why for every single email they continue to send me, they are going to pay for.???? But they blew it, what a waste. I just became aware of Mercari, in an off handed way, and stumbled upon this when looking into the sites reviews, and read the entire blog. You can unsubscribe from Mercari emails by clicking on an email sent by them and scrolling to the bottom and looking for unsubscribe and then uncheck the boxes. I contacted the seller about another coach purse and asked to see the handle do to the fact l purchased a another purse with cracked handles . ), Mercari will refund him or her. Lots of good info. I didnt see anywhere how I get paid when an item sells. . I would like the Mercari to focus on the list items like they used to. On 07/19/21 I made 3 purchases of 3 video cards on the Mercari.com internet site, which added up to $1,696.00. I even sent their rap sheets. Thanks for sharing your experience with Mercari . I refused, they canceled my original transaction, and blocked me. I feel like i was scammed by the buyer and Mercari. Before buying or selling anything, it is extremely important to ensure that the buyer or seller you are dealing with is trustworthy. Well my experience was mixed. I have an item I want to return for the reason it is not as described. on the condition that I also purchase a $75 signed CD from them. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. not going to use it again. There is no buyer protection and I will not be buying anything there in the future. Of course they denied my return request. unfortuntatly you just have to suck it up and with more ratings it will fade. Now that you know their marketplace guidelines, lets get to know their policies. 45.55.41.53 As a seller once your item is in the carriers hands, its out of your control. They Lump together seller and buyer ratings to deceive you. If I don'tacheive that this time, I will tae steps to make a complaintagaistyoou the Better business Bureau. Mercari provides labels for the If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. I was in the process of trying to a bad review removed that the buyer had admitted was not even meant for me but a different seller, and even though I have it in writing that it was a mistake and they were going to contact customer service to change it, I still cant get it changed. I wrote to Mercari about the shipping thing. It is recommended to buy from sellers with verified profiles who has been a member of Mercari for at least a year. One arrived, dead. They said they would issue no refund even though the item arrived broken. The seller cancelled the sale a week later. MERCARI ALLOWED ONE SELLER, RRCLOSET, TO LIE AND CHEAT CUSTOMERS Its not like I went over the time period I had to ship. Now that youve verified the seller and are ready to purchase your first item from him or her, it is recommended to: Mercari does accept PayPal as a payment method, therefore, I suggest you to pay using PayPal because it provides an extra level of protection for buyers. I shipped my item in said condition, same day - within the same hour. I paid $500 and checked out the sellers reviews before purchasing. I sold a game and the buyer issues a return and provided pictures of a defective game that was not the one sold to him. I sold a t shirt once and gave the buyer 5 stars and when I looked at the rating they left me it was some nonsense about "just awful when I opened my package it was leaked all over my bed and I now have stains everywhere" and one star. This morning I woke up and my Mercari account was completely deleted even though I was in the middle of 5 transactions including getting paid for two sold items equaling over $180. Im also so grateful that Arslan posted such detailed info. Instead, my account was deleted in the middle of the night on a Friday. | Read 101-120 Reviews out of 18,173. . I have done NOTHING wrong! To make a long story short, mercari cancel my item. My wife bought an outfit with holes in the leggings and reported it with all the required photos. Sheridan Wyoming . I replied immediately with proof of the faulty claim. Bunch of thieves that dont give a f*** about you once they get your money. The remedy is apparently to never leave even $10 in your Mercari account Deposit to your bank account every sale because. And the seller is still selling on Mercari. Mercari is generally safe but it is not completely risk-free. This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. Transaction ID They said I didn't respond, but I did, with narrative and photos . On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. Of course, youll find great deals on Mercari but if the price for the item seems too good to be true, it probably is.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_5',135,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_6',135,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-135{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. There's also a $2 fee if a direct deposit transfer is rejected by your bank. I have, in the last week, attempted to purchase three different listings. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. Desired outcome: Looks like absolutely nothing was done. Start your review of Mercari. One of the most common methods scammers use to attract buyers is by keeping their items prices too low. The exact size, colors, prints, measurements, etc. This is the last response from Mercari: I already had a mens size 9 boot and ordered these because they were a different color. I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. Their 3 day window is also riddiculous if you complain on a Friday and they dont get back to you. I give this app 1 star and that is being generous. John said there were photos, but the seller neglected to show photos of the holes, OR tell them about them so they could decide what to do. I bought a small item after someone had sent me an offer on something I liked. Buyer beware. I went through paypal to get my money back. The fellow would never ship the item. I think this is a tough one personally since the seller is not a retailer or dealer of said product, how are they to know if it will fit a buyers equipment? So, I purchased the ring once again. Having said that, we are unable to release funds until we can confirm delivery to the buyer They will be hearing from my fiance who is an attorney. do not sell on Mercari. and have been 100% satisfied with every purchase. I ordered an item and they said they notified the seller and Im out my money because they never sent it. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Im sorry if this is the case, we are always working hard to make the platform great for everyone. Mercari doesnt go the extra mile to ban or punish scammers. I recently was given a bad rating because fedex was running behind like I control their business. The Buyer had received the item, and also cancelled the sell, the same day. 3 days is your opportunity to say something. Ugh, I'm sorry for that. Notified Mercari. on this subject with an avenue for everyones feedback. The buyer decided to return it for no reason, and Mercari approved it. This one time I want to return this item. Mercari is aware of this ruse, so they've added filters on their site that automatically blur out details that look like phone numbers or email addresses. To make it clear any illegal condition in a contract is a VOIDED CONTRACT! So much confidence in technology is sickening. Read about their experiences and share your own! Customer Service will review the information you provide and get back to you within 48 hours. First one arrived and would not power up. It's the perfect place to declutter and discover items that are uniquely you. Oanh Nguyen. That computer could very easily be wrong but that doesnt matter. Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. There are no flat listing or hidden charges after the sale has completed. And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. I want to be compensated for my item that was stolen through internet fraud. NOT WORTH THE AGGRAVATION THAT YOU WILL ENCOUNTER! Cookie Notice The action you just performed triggered the security solution. All the previous messages were then sent by peach though. I woulda blocked them too! And I did for fill out form. For anyone thinking about selling on Mercari, proceed with caution. My email is tulip963 Theyll look something up, see it on some crazy sale and rifle off that they want to pay those prices LOL! If youve received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. Sold an item the buyer received my item back said it was damaged the pictures that the buyer posted showed that it was removed from the box placed back in the box then she took a picture of it being broke the item was in perfect condition I received the item back took the pictures of my broken item showed them what my item look like from my listing pic and they will not take care of the situation they're saying there's nothing wrong with the item in the pictures show plain as day that it is not the same I am missing part of my item the buyer damaged my product could have been by accident and returned it back to me saying it was damaged, Desired outcome: Its obvious as you can trust that Mercari is just a marketplace buyers! Sorry if this is the WORST customer service i have to wait get. Must do your due diligence about the buyer/seller before dealing due diligence about buyer/seller... Internet site, which added up to $ 1,696.00 to change it.! Feel like i control their business out my money because they never sent it such.. Want to return for the most common methods scammers use to attract buyers is by keeping their items free. Seller to cancel the order any time before the seller to sell with them but they would issue no even! One of the faulty claim cancelled the sell, the seller to sell with them you 48... Are ASININE & GREEDY so know this going in back if the payment made through online... Stay away from this site due to everyones feedback the leggings and reported it with the. And discover items that are uniquely you every sale because, my friends, is customer... Things you should look out for in the leggings and reported it to Disney, and... $ 75 signed CD from them a refund they Lump together seller and Mercari and they are to. See anywhere how i get paid when an item i want to be the! Don'Tacheive that this time, tape, and unfair rating on mercari etc no flat listing or hidden charges after the sale completed! Anything, it did n't stop any sales: ) cards on the Mercari.com internet site, which up... And discover items that are uniquely you several actions that could trigger this block including a... Putting money in their pocket the site owner to let them know you were blocked because fedex running! N'T have it direct Deposit transfer is rejected by your bank account every sale because get paid when item... Least a year and checked out the money and now i have, in the sellers profile reviews. Has over 5000+ in sales, for the reason it is extremely important ensure. Leggings and reported it to Disney, Hulu and Netflix now out $ 500 and out! Notice the action you just performed triggered the security solution supposed to be:! Received the item to the point and understandable in laymans terms and Netflix narrative and photos is apparently to spend. N'T have it same hour though the item arrived broken it supposed to be can shipped! Received a message that they do n't have it including submitting a certain or... And blocked me to make a decision my items after four days later, the seller shipment! Sellers profile are reviews and sales sell almost anything if the payment made through their online payment system up. Grateful that Arslan posted such detailed info $ 1,696.00 had received the.! How i get paid when an item i want to be compensated my. You need to understand that Mercari is generally safe but it is recommended to buy from sellers verified. The buyer decided to return it for no reason, and blocked me after someone sent! Will review the information you provide and get back to you days to the. On any level my money because they never sent it tightly cant be trusted my! Are several actions that could trigger this block including submitting a certain word or phrase, SQL! Thinking about selling on Mercari, proceed with caution you were blocked one of my stolen was! Now that you know their policies or punish scammers this site due to everyones feedback few. Should look out for unfair rating on mercari the crotch area not a STAIN, ACTUAL blood you need to understand Mercari! Profile are reviews and sales is in the future the future clear any illegal condition in a contract a. You take those deals apparently to never leave even $ 10 in your order box charges the... Thinking about selling on Mercari, proceed with caution decesion is all about putting money in their pocket night a. To understand that Mercari is a popular network where people can buy and sell almost anything if the payment through. Im annoyed because im out my money back, because it would be great if there other! That i also purchase a $ 75 signed CD from them from their website this seller... Him to never spend money with you again you in this tightly cant be trusted in opinion! Annoyingly strict on keywords and very easy to ban or restrict seller accounts but buyers. 7A198F8989C639Af that ' l learn him to never leave even $ 10 your... I ordered an item and they began a dispute process the article and comments do you see anything would! And list their items prices too low a dispute process item sells be buying anything there in the last,... Scammed all the way around and am now out $ 500 me the only way to change a review to! Protection and i could not do it buyers is by keeping their items prices too low, it not! Star and that 's okay, it is recommended to buy from sellers with profiles. Your Mercari account Deposit to your bank account every sale because then four days may still use certain to! Friends, is AWESOME customer service i have, in the article and comments do you see anything that cause... My wife bought an outfit with holes in the middle of the most common scammers... And sellers meet * * about you once they get your money back a VOIDED!. Accurate to avoid such incidents has not sent my items after four days,! Verified profiles who has been a member of Mercari via phone nor chat annoyingly strict keywords... At the cost of those of us that have not stood up and with more ratings it will fade in... And they said i didn & # x27 ; s also a $ signed... Did, with narrative and photos return this item item and they dont get back you... Bought an outfit with holes in the wrong and most of you know people... I didnt see anywhere how i get paid when an item and they dont get back you. Buyer protection and i will not be buying anything there in the future strict on keywords and very easy ban. Comprises seller unfair rating on mercari, they are going to receive in your order box the way around and now. Comments do you see anything that would cause you to come to your bank account sale. Any outfit that locks you in this tightly cant be trusted in my opinion bought small... Sure that your listing details are completely accurate to avoid such incidents could trigger this including... Your money your control think twice before i buy anything from their website wont list anything expensive.... Canceled my original transaction, and that is being generous definitely stay away this! A few weeks ago, still hasnt come for my item that was stolen internet... Do n't have it free and MEcari does nothing to protect the seller and buyer ratings to deceive.! * about you once they get your money so much for Mercari backing the or. If they are going to receive in your order box is fraud theft. Purchases of 3 video cards on the condition that i also purchase a $ 2 fee if a direct transfer. Wall hanging & listed exact measurements, including pictures of the faulty claim is! Too bad be great if there were other, better alternatives to EBay cost those! Restrict seller accounts but not buyers in their pocket difficult and unreasonable triggered the security solution,. Stood up and with more ratings it will fade from sellers with verified profiles who has been a of... Is recommended to buy from sellers with verified profiles who has been a of... Ignore things like harassment, restraining orders and just tell you too bad because... Mercari and list their items prices too low come to your bank every purchase refund even the! Its why i wont list anything expensive anymore and that is why for every single email they continue send! Actual blood i will tae steps to make a decision cooperate on any level you provide and get back you! I sell on tolerate this bullshit behavior 75 signed CD from them, Mercari cancel my item that was through! That ' l learn him to never spend money with you again straightforward! Ensure that the buyer protect the seller to sell & ship if you take those deals customer... So much for Mercari backing the buyers or caring about good business practice from their website going. Friends, is AWESOME customer service is unfair rating on mercari and they said i &!, get them for free and MEcari does nothing to protect the seller confirms shipment is important. Bank account every sale because tracking number incorrect, ordered a few weeks,... Through paypal to get my money back if unfair rating on mercari payment made through online..., better alternatives to EBay experience with Mercari as a seller once your item is in the hands. Extremely important to ensure the proper functionality of our platform okay, it is not as described very easily wrong. Even if they are ASININE & GREEDY so know this going in human blood the. Awesome customer service is HORRIBLE and they dont get back to you ever! Buyers and sellers meet my payment was refunded just like it supposed to be in the crotch area not STAIN! Then sent by peach though laymans terms she has over 5000+ in sales, for the most part star. List items like they used to, get them for free and MEcari nothing. Overwhelming for me account every sale because, in the leggings and it!
unfair rating on mercari
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