If you are an HSBC customer, you can look forward to your bank becoming more focused on what we do best connecting our customers to a world of opportunity and bringing cross-border business and investment to the United States. +44 (0) 7909 873681 The bank bought boutique firms JMP Group and DH. Will I be charged foreign transaction fees on my PF|CP account? You can continue to bank online using the HSBC Mobile Banking App (data rate charges from your service provider may apply; HSBC is not responsible for these charges) or at any HSBC ATM. Which HSBC credit cards are part of the sale? Please refer to your Rewards Program Rules that will be included with your PF|CP credit card, which you should receive by early September. HSBC One is the one bank account you need to empower your financial wellbeing and become money smart every They are good businesses, but we lacked the scale to compete. How will my business access Night Drop services? Which accounts transitioned? HSBC underlined its commitment to Hong Kong by investing in a new headquarters with a ground-breaking design by the British architect Lord Norman Foster. We are renewing our emphasis on the international wealth management needs of globally mobile and affluent individuals in the United States. Our HSBC Wealth Services Desk contact information is noted below. This is a compelling transaction that diversifies and expands our banking footprint into some of the most attractive markets in the U.S. Your enrollment will automatically transfer to PF|CP, and your payments will continue as scheduled. 1.5%. HSBC and PF|CP are working together closely to make this transition as easy as possible. Information about the HSBC Bank Wealth Centers is available at. It was also important for us to find buyers who would be a good fit for our customers and employees.. 3%. Brokerage accounts and other investments remain with HSBC Securities, and insurance and annuity relationships are not impacted, As part of our shift in focus and plans to streamline our retail branch network, some of our branches have been consolidated into remaining HSBC locations or transition to Citizens or Cathay Bank, A list of remaining HSBC locations that are converting into HSBC Bank Wealth Centers is available at. Will my Annual Percentage Rate (APR) or penalty fees such as late fee and return check fee change? First Bank & Trust is a family- and employee-owned South Dakota state bank, member FDIC, with 22 locations in 17 communities in South Dakota and Minnesota. To help make the transition as seamless as possible, Citizens will update this site as new information becomes available. When did I become a customer of Cathay Bank? serves customers through retail banking and wealth management, commercial banking, private banking and global banking and markets segments. The Current Account Switch Guarantee covers most of UK current accounts. We don't have any plans to revert to being a pure regional bank," Quinn said during its half-year results presentation in August. The following 10 former HSBC locations have been converted to Cathay Bank branches: A list of Cathay Bank branches is available at. Its US Wealth and Personal Banking segment - formerly its retail and wealth management business - reported its first pre-tax profit in 14 quarters in the first quarter of this year. Should you have immediate questions, please reach out to your HSBC Relationship Manager. Rewards not redeemed with HSBC will convert to Citizens Cash Back rewards at a 1:1 rate. Citizens ATM/debit cards and credit cards can be used now. More information is available at, If you would like to enroll in AutoPay with PF|CP, you can do so after 12:00 PM ET, September 17, 2022, at. HSBC Premier Credit Card Earn 35,000 Bonus Points after spending $3,000 in the first 3 months from Account opening 1 2X Points on Travel, 1X Points on all other purchases TSA Precheck - $85 credit 2 for application fee Apply now HSBC Elite Credit Card Earn 50,000 Bonus Points after spending $4,000 from the first 3 months of Account opening 3 Green Savings: Citizens Bank gives you the first four months free of charge when you open this savings account. After 12:00 PM ET, September 17, 2022, you can schedule electronic payments with PF|CP. A presentation providing additional information on the transaction is available at https://investor.citizensbank.com/about-us/investor-relations/events-and-presentations/2021.aspx, Cautionary Statement About Forward-Looking Statements. Following are online banking transactions and information that transitioned to Cathay Bank: Bill Pay and ACH scheduled with a payment date after February 7, Saved wire and ACH beneficiary information. The bank said in May it was on track to hire 1,000 of those roles this year. As a result of this new focus for HSBC in the U.S., we are streamlining parts of. HSBC has 16 branches on Long Island. Will my HSBC relationship manager change? Brokerage accounts and other investments will remain with HSBC Securities, and insurance and annuity relationships are not impacted. Do I need to re-enroll? This article originally appeared in the South China Morning Post (SCMP), the most authoritative voice reporting on China and Asia for more than a century. Applicants need to activate their service membership within 12 months of account opening. Citizens | Personal & Business Banking, Student Loans, Retirement YOU'RE MADE OF KEEPING THINGS IN CHECK SO ARE WE Comparing your checking account options has never been so easy. HSBC has entered into agreements to sell parts of its business to Citizens Financial Group Inc.'s Citizens Bank and Cathay General Bancorp's Cathay Bank. (NMLS ID# 433960). Will replacement cards be issued to the co-applicant and authorized user(s)? Following are transactions and information that did not transition to Citizens: One-time future dated payments set up through the branch or contact center with a payment date after February 17 to personal Credit Cards, Select Line of Credit or Personal Loan accounts. All Rights Reserved. Title: Title: Statement on the Bank of England 2021 stress test results. In 2020, we set out a plan to shift our business strategy in the United States to maximize the connection between our clients and our world-class international network. In February 2022, HSBC Bank USA, N.A., (HSBC) finalized agreements with Citizens and Cathay Bank for the sale of its U.S. mass market retail banking businesses. If you are enrolled in AutoPay, PF|CP will automatically update the new payment due date. So for questions about these changes as well as details about services available through Citizens, please contact Citizens directly: visit, Questions about the transition status of specific HSBC checking and savings accounts can be directed to HSBC: chat with us 24 hours a day, 7 days a week on the HSBC Mobile Banking App or at, Your access to Citizens Online and Mobile Banking access began February 22. Credit Card Online Banking access began February 20 for consumers and February 22 for businesses. The program aims to provide customers with premium service and experience. For questions about HSBC Securities (USA) Inc. accounts, including IRA brokerage accounts, call the HSBC Wealth Services Desk at 800-662-3343, Monday through Friday 8 a.m. 6 p.m. Member FDIC. The PF|CP website is currently under construction and will launch in time for account transfer. Premier, Jade and Private Banking clients who will remain with HSBC have transitioned to one of the new 22 HSBC Bank Wealth Centers. I have a safe deposit box at an HSBC branch. Weve announced further financed emissions targets for four carbon-intensive sectors. Transferring accounts include those held by customers who had a stand-alone credit card with HSBC and no other financial relationship such as a checking or savings account. Will my account remain enrolled in that program? How will these agreements affect me? Accounts of Retail Business Banking customers (small businesses with annual sales of US$5 million and under) were transitioned to Cathay Bank on February 4 and Citizens on February 18. HSBC employees hit by the restructuring will transfer to Citizens Bank or Cathay Bank, or else transition to new roles within HSBC, according to a person familiar with the British bank's plans. Also, account holders who are part of the agreement will have received two letters from PF|CP. If your account is open and in good standing as of August 21, 2022, PF|CP will mail you a replacement account number with your replacement credit card, which you should receive by early September. It also plans to wind down around 35 . The following 22 HSBC branches are being converted to HSBC Bank Wealth Centers: On February 18, 2022, one or more of your accounts with HSBC became Citizens accounts. HSBC is not the first bank to announce major closures in 2021, with TSB (164 closings) and Barclays (63) both making announcements at the end of last year. 25 in market share in the nation's largest. Neither HSBC Bank USA, N.A., PF|CP nor any of their respective affiliates are responsible for these charges. No, your PF|CP account will not charge this fee. HSBC Bank USA, N.A. We look forward to continuing to provide these customers with safe deposit box services at the current location. Feel free to call us if there are any questions. Cathay Bank will acquire the much smaller West Coast retail operations that consist of about 10 branches serving 50,000 customers with US$1 billion in deposits and US$800,000 in outstanding loans. The deals are expected to close in the first quarter of 2022. Following are online banking transactions and information that transitioned to Citizens: Bill Pay scheduled with a payment date after February 18, Transfers set up on Online Banking between your U.S. accounts, as long as both accounts are being transferred to Citizens, Future dated/recurring wire payments and beneficiary information, Future dated one-time payment for Personal Loans with a payment date after February 17, Future dated Global Transfers, Bank-to-Bank transfers or Real Time Payments. It guarantees the process of switching current accounts is the same, no matter which bank or building society you choose. Amazon Shop with Points will no longer be available. HSBC is closing 82 bank branches this year Credit: Alamy. The ACH routing number for Citizens Bank is 241070417. The information contained in the July letter has been updated in a subsequent letter from PF|CP and in this FAQ, so please disregard the July letter. Citizens will pick up nearly 800,000 former HSBC customers, increasing its existing portfolio of 6.6 million by 21%. The revised rates came into effect from 19 December 2022. HBUS has entered into sale agreements, subject to regulatory approval, with Citizens Bank and Cathay Bank for certain parts of the Business. **The company must appear in our payee look-up or standard . Reoccurring merchant auto-pay ACH debits until May 5, Recurring automatic payments (EZ-Pay) for Personal Loan, Select Line of Credit, Business Loan or Revolving Line of Credit accounts, Wires received to your transferred HSBC account until April 7, One-time future dated payments to Personal Loan. If your account is open and in good standing, on or after September 17, 2022, please activate your PF|CP credit card after 12:00 PM ET. QFS 02/02/22: HSBC CHANGING TO CITIZENS BANK Some HSBC ATMs in locations transitioning to Citizens may be inaccessible beginning February 16. Beginning September 17, these accounts will be serviced by Premier Finance Card Program (PF|CP). On February 4, 2022, one or more of your accounts with HSBC became Cathay Bank accounts. You can contact us for support related to activity on HSBC accounts before transfer, and on current HSBC accounts. HSBC uses cookies to give you the best possible experience on our websites. Customers who are affected by this re-alignment received a letter explaining that they needed to visit their HSBC branch and retrieve the contents of their safe deposit boxes to retrieve the contents within 60 days of our first notice. The London-based bank said it would sell its banking operations for the mass market and small businesses on the East Coast to Citizens Bank, part of Citizens Financial Group, and sell its West Coast retail operations to California's Cathay Bank. Until September 17, 2022, please contact HSBC. HSBC employees hit by the restructuring will transfer to Citizens Bank or Cathay Bank, or else transition to new roles within HSBC, according to a person familiar with the British bank's plans. Weve made some exciting enhancements to help you make your day to day banking better. Why did HSBC sell branches and transition some customer relationships to Citizens and Cathay Bank? We are here to help after February 4 when one or more of your accounts have transferred to Cathay Bank. Download Game Free - Install and play now, exploring "organic and inorganic options", relocating several of its global business leaders. This next chapter of HSBCs presence in the US will see the team focus on our competitive strengths, connecting our global wholesale and wealth management clients to other markets around the world.. Top Rewards Rates. HSBC said 81 of the affected branches are within one mile of a Post Office, where customers can carry out day-to-day transactions. Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: This communication contains forward-looking statements that is, statements related to future, not past, events. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. Beginning September 17, 2022, PF|CP will provide a new online experience to manage payments, alert settings, statement preferences, and more. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. Since the July letter, it has become necessary to change the date of the transfer to September 17, 2022, from August 20, 2022. We provided guidance to qualifying customers regardingwhere they can open a new safe deposit box. HSBC Bank is starting to focus on serving wealthier customers. You can activate your new Cathay Bank ATM/debit card now. These or other uncertainties may cause our actual future results to be materially different from those expressed in our forward-looking statements. Photo: Georgina Lee. Where can I find more information about other Cathay Bank locations? We are building a simpler, more agile and leaner bank better able to focus our WPB business on serving our target international mobile affluent and high net worth clients. Links between your brokerage and deposit accounts are no longer available now that the deposit accounts have transitioned to Cathay Bank. HSBC is uniquely positioned to capture more of this US$5 trillion market. These locations are a core part of our wealth strategy: To focus on what we do best connecting our customers to a world of opportunity and bringing cross-border business and investment to the United States. Your PIN will change, and you must request a replacement from PF|CP. I think Premier and Jade customers will stay with HSBC. And any payments sent to your old account will be automatically redirected to your new one. If you received additional notices from us, please review them carefully and call us if you still have any questions. Member FDIC. To set up a global account, click on the My HSBC tab at the top left of the screen and select Add or remove a country/territory. PROVIDENCE, R.I.-- ( BUSINESS WIRE )--Citizens Financial Group, Inc. (NYSE: CFG or "Citizens") today announced the closing of its previously announced acquisition of 80 East Coast branches and. on Feb 18. The following 80 HSBC locations have been converted to Citizens branches: A list of 1,000+ Citizen branches is available at, Cathay General Bancorp is the holding company for Cathay Bank, a California state-chartered bank. Which HSBC locations transitioned to Citizens? This means that if you received a combined statement, you will now receive individual statements for all of your accounts, and that we will be able to share statements for December 2021 and January 2022 with Citizens. What changes for my ATM/debit and credit cards? HSBC Cash Rewards Mastercard credit card. HSBC CEO Noel Quinn Photo: AFP/HSBC alt=HSBC CEO Noel Quinn Photo: AFP/HSBC. Will I be able to manage my account through online and mobile banking? Citizens Financial will add $9.2 billion in deposits and $2.2 billion in outstanding loans once the deal closes in the first quarter of 2022. This will cause all of your accounts in the same profile to become joint accounts. The maximum interest that a general citizen can earn now stands at 7 percent. Deposit products in the U.S. offered by HSBC Bank USA, N.A. The description of those service differences is based upon information provided to us by Citizens. If a borrower on this account is currently a debtor in an active bankruptcy or was discharged under the Bankruptcy Code from the credit card obligation described in this letter, please treat this document as a source of information only. Commercial Banking customers were notified of pending changes to our branch network. What changes for my use of checks, direct deposits, and electronic payments and transfers? HSBC India has hiked the interest rates on domestic FDs of less than Rs 2 crore. Under Quinn, HSBC has improved the profitability of its American operations. With assets of US$2,959bn at 31 March 2021, HSBC is one of the worlds largest banking and financial services organisations. HBUS will retain a small network of physical locations in existing markets which will be repurposed into 20-25 international wealth centres to serve our core international customer base of c.300k affluent and high net worth customers (out of a historical base of c.1.4m). If you believe you are subject to protection under the Bankruptcy Code, please contact our Customer Service Department at your earliest convenience so that we can update the records applicable to this account, if appropriate. Our HSBC Wealth Services Desk contact information is noted below. Will my Personal Identification Number (PIN) change? +1 646 939 6998 Find information about our performance, dividends, and investor events. Photo: Georgina Lee alt=Cathay Bank's branch in Hong Kong on May 27. Where can I find more information about other Citizens locations? Data rate charges from your service provider may apply. Small business customers who are part of the agreement with Cathay Bank or Citizens can contact Cathay Bank or Citizens to inquire about this service moving forward. With the HSBC deal closed, Citizens will now turn its attention to closing its planned $2.5 billion acquisition of Short Hills, New Jersey's Investors Bancorp later this spring. Now it is combining two into one and needs to alert customers to the new terms and conditions." Recurring automatic payments (EZ-Pay) for personal Credit Cards, Recurring automatic payments for HSBC Mortgage or Home Equity Line of Credit, Links to cash transfer apps such as Zelle or Venmo. is not responsible for these charges) or at. Customers whose relationships were transitioned to Citizens or Cathay Bank can refer to a separate FAQ. The branches to be acquired will operate as HSBC branches until closing and will be re-branded as Citizens branches immediately upon closing of the transaction. Begin using Cathay Bank checks on February 7. Citizens Bank has entered into an agreement to purchase the East Coast domestic mass market and retail business banking businesses as well as the online bank portfolio, including 80 branches and approximately 800,000 customer relationships with c. US$9.2bn in deposits and US$2.2bn of outstanding loans as at 31 March 2021. You can activate your new Citizens Debit Card and PIN as soon as you receive it. Your due date may change slightly but will still be at least 25 days after the close of each billing cycle. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a 24/7 customer contact center and the convenience of approximately 3,000 ATMs and approximately 1,000 branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Michael Roberts, CEO, US and Americas, said: Todays announcement is an important step towards becoming a more focused, simpler and sustainably profitable organisation. The deals for HSBC's and Investors' branches come after a slew of acquisitions tailored to Citizens' corporate and investment-banking efforts. HSBC Bank revised FD rates 2022. The deal comes with $9 billion in deposits and $2.2. Learn what the transfer of certain HSBC credit card accounts means for our customers, here and abroad. British bank HSBC Holdings PLC announced Wednesday that it will sell most of its retail locations across the U.S., reducing 148 branches down to 58 and winding down an additional 35 to 40. You will continue to earn rewards during the transition of your account. HSBC, the biggest of Hong Kong's three currency-issuing banks, said on Thursday it will exit its mass-market retail business in the United States and focus on serving wealthy clients and international companies there as part of the 156-year-old lender's latest revamp under CEO Noel Quinn. HSBC said it does not expect to have a "significant gain or loss" on the sales. 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