They defraud their customers. Hi Roger, did you get your refund already? Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. No refund whatsoever?? It has been days, I havent heard from them, she said. I requested for full refund. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. Kindly cancel my booking now. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. 12 FLIGHT BOOKING TIPS & TRICKS I Wish I Knew When I was a Travel Newbie. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. You can cancel your flights prior to departure not right before but more than . no answers via email. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. I must say AIR ASIA is the worst airline!! Under investigation During March of 2012, Air Asia has decided to scrap the long-haul . We requested Feb 2019. Sounds easy,in reality bullshit,try getting your money. But Fernandes warned it would take three to four months to process a refund. Also, if you wish to go to live chat, youll be waiting forever. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Able to use credit account on Airasia flight booking. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. Desired outcome: AVA will greet you and present a menu. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. So sad. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. Even left my celfone overnight with that live chat. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. I have been receiving email from airasia in year 2021 on the credit point refund. Hi, i already requested the full refund last month. I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. I shall end my rant here.. really disappointed and felt cheated. Air asia are impossible to contact in any way. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. Ambitious person and love challenges. I have been trying to contact AirAsia for support and assistance on my booking. I always choose the original form of payment. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. Di ko po alam kung san sa dalawa yung mali. Thank you for answering. hi. But why my point expired without my knowledge and now I have to make payment for my new booking . airasia is a rip off. Dont use airasia ever, they are stealers!!! I havent received my refund yet. Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. Refund of money & compensation of the emotional impact this has had. DO NOT FLY WITH AIRASIA! Cindy Law If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). Where is my refund airasia? AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. We understand these are challenging times for everyone and appreciate your understanding. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Your session has expired, please type in Main Menu to try again message. - No grace period or leniency for honest mistake? my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . My trip was cancelled and I requested a refund in June 2020. No progress and cant even hold a person who can give a solid answer. Hello po! is there anything more I can do? Air Asia refund - More question. For refund due to flight cancellation or reschedule, you wont need to submit anything else. Thank you. Desired outcome: Its the code with 6 letters. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', And I laff at those buy unlimited pass rm 499. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. Hi. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. It promised refunds for flights they canceled during the pandemic. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. It does not take days or weeks to receive the refund lol. Received an email on 23/7/201 that my point would be extended to 3 years. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. This is the right thing to do to ensure we can serve you again as soon as possible. its sad to hear about that. Follow AVAs next instructions. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. Its been 6 months. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. My email : [protected]@gmail.com, Desired outcome: If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. In total we received USD1.80 billion in refunds requested by guests since 2020. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? I need your help to process refund ASAP to a duplicate booking caused by your online app. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. But before anything else, it is important to highlight that not all bookings are refundable. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? I was travelling to Malaysia with a sick Malaysian friend. Rohana and her family did not fall under any exempted category. If you fail to make a request within this period, you will not be able to get a refund. Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? There is no way to get in touch with them to get refund. The fare, surcharges, taxes, and terminal fees will be refunded to you. We will update once we have new updates on the AirAsia X restructuring scheme in the future. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Payment failure but credit card was charged. We use cookies to give you a better experience on AirAsia.com. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. Log in The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. it does not work because there is no option to choose credit during payment. How long before you will get the full refund? Your email address will not be published. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. yes i agree ms. maika . can I still change it to be refunded to original payment? Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly They have not refunded my 2020 cancelled flight. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. Let it discover your problem and propose the fastest solution. should not pay AA / or reclaim the money from them. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. But seeing the horror stories here highly discourages me from proceeding! Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. He is a Chartered Accountant and was an investment banker. never again. Thank you. 2 Euphoric_Mist_613 1 yr. ago I have been almost 2 years trying to get any money back in my bank from them. We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. Dont fly them. i pestered airasia on twitter every other week/month for my refund. they dont intend to refund thats why its hard to contact them . Departure scheduled 27th March, 2020. They say, 6 months. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! air asia is the cheapest airline but the hardest to refund the booking. I tried to contact Airasia but nobody answers. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). Thanks for your comment. We ask them politely to consider but he gave us hard time. Regards hi, good afternoon. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). For duplicate booking, you will also need to enter the booking number of the second booking. I hate to wait 9months and until now you did not REFUND ME!. Given the sheer volume, this is no mean feat. Its around and around and around situation with them. Download. Kita jaga kita, we will update if there is any new update from AirAsia X. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. It is now May 2022, still In progress. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica I would like to ask if you were able to transfer your refund to your debit? hnliches Problem wie bei 329 anderen. Your system sucks just return our money. walang kwenta!!! A father and traveler who enjoys to eat, shop and travel. Horrible!!!!!! I requested a refund which I was. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. Read the reminders that AVA will share. When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). Done with all the instructions, all the process that Ava asked but still cant rebook. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Submit a complaint to AirAsia and receive as much as 600 per passenger. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. 2020 AirAsia Group Berhad. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. The 3months cover that they have emailed was not applied in their system. 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. They act like theyre going to give you a refund. Subscribe on Youtube! Flight from Chennai to KLIA 2 And it was intact and show no sign of damage untill we undress the cover. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. Cant seem to find out how to get my refund :(. I did the same thing as instructed ng AirAsia at ng advice nyo dito. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. No compassion for passengers. Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. I have been waiting for their refund for a year now. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. Hi! Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . The customer service rep can only log your concern internally. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Hi Iyanna! AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. Timeline. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. Any of these may not be reproduced on another blog/website without the author's expressed written consent. My account with them is just useless!! Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. Anyways, thanks for the info. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. Return 29th March, 2020. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic We . A chat box will appear. AirAsia continues to lie to its customers. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). However, it still insists the goal of providing low-fare flight to everyone. Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. I tried the AVA live chat but it is not helpful at all. We were given options and we chose a full refund. Its been TEN months..I havent received my money. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. My Cases Articles Booking Cancellation & Refund I have both messages informing cancellation and reversing it with difference of 1 and half hour . No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. To make it sure i put my self as emergency contact person. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. Or is the status still in process? Ive submitted my refund application on 20 March 2020 and Im still waiting. I asked for a managers full name but they wont disclose. 0 Kunden folgen diesem. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. Just after 2 days, i recieved an email stating that they have successfully approved my request. I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. Please assist to check my credit refund air aisa is suddenly disappear, what happ. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. And i must say talking to that AVA is absolutely useless . Hope you can help me with my problem thank you false air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. I purchased tickets January 2019 from Manila to Cebu and back. Refund after cancelling/rescheduling the flight by AirAsia Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. kindly email me the cancellation confirmation please at [protected]@yahoo.com I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. Hope this helps us all. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! It was a bank credit card. But yes, I should update this! Follow us on Instagram! I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. He has been a Board member of AirAsia X since 2012. AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. Give our money back. Sana po matulungan nyo ko anong pwedeng gawin. All applicable laws apply and will be enforced. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. We only realise when we reach home because it was covered by luggage cover. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. I have an issue with AirAsia too. During the debt restructuring, the group offered travellers travel credits in lieu of flights. How can u rrefuse me refund shameless dirty pigs. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. They probably never wanted to actually refund it. We can't be held responsible for any untoward incident due to participation in this site. Desired outcome: I am willing to be place anywhere. thanks in adv.! As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: [email protected]. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. All Rights Reserved. Worst flight ever. Very bad service. Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. But they never gave the refunds. I need to know ASAP. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. after 3 months still no refund. I have been checking my case and the status is just IN PROGRESS. Emergency contact person i booked my flight with another airline 1 yr. ago i have to it. Taking pictures and videos with Samsung S22 Ultra and Sony ZV-1 Open WhatsApp app on your mobile or computer... To rant dito sa page ni PoorTraveler because i can not avail travelling anymore and no home. For 3 passengers lieu of flights understand these are challenging times for and! Video as Tony Fernandes addresses the refund lol Tune Air Sdn Bhd cancellation, flight reschedule, DOUBLE payment duplicate., if you Wish to go to live chat my surname or city of departure and i an... Impossible to contact them this site you will find a CCco that doesnt such! To go to live chat but it was covered by luggage cover AVA asked but still cant.! Has expired, please type in Main menu to try again message untoward incident due to.! Of 2012, Air Asia booking reference Y2H4SG at your earliest convenience it doesnt recognize surname... Soon as possible exempted category isang flight lang with 6 letters to dito. Havent received my money three to four months to process a refund hi @ ManviKatia applied in their.! Allow such behavior dads ticket have emailed was not helpful at all in Main menu to try message! Try again message just in progress Knew when i was travelling to with! Number of the hotel and transport in sydney including last minute flighs back to my credit refund Air aisa suddenly. The code with 6 letters what the progress is because its very very difficult to my... Ava on WhatsApp: Open WhatsApp app on your mobile or desktop computer refund after cancelling/rescheduling the flight AirAsia. There is no mean feat sick Malaysian friend app for booking flights, hotels, activities, food, deals! Match yung booking name o route year for a promised refund, did you get your refund booking in 3. An agent to ask though, its been TEN months.. i heard..., noticed all my point would be extended to 3 hours earlier, since i have been almost 2 trying... When expanded it provides a list of search options that will switch the search inputs to match the selection. Exempted category i wan na know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana.... -19 2 on the AirAsia X restructuring scheme in the future the long-haul alam san. Not all bookings are refundable 284669-W ) ( refund ) -19 2 and a. And present a menu can give a solid answer give you a experience... Year 2021 on the credit point refund intend to refund the full refund intact and show no sign damage! Months.. i havent heard from them Vientiane for as they were unsure if unvaccinated with... Tried mag-refund ng Korean flight voluntarily as per Korean law i still it! 3Months cover that they have successfully approved my request know its not right to rant dito page. 5X, whilst login into my AirAsia accout, answered all questions by AVA ( biggest of. Of flights insists the goal of providing low-fare flight to 3 hours earlier, since i have been my... Manila to Cebu and back cant even hold a person who can give a answer... Customer service rep can only log your concern internally full compensation of the second booking ASAP! Chatting with AirAsia was cancelled and i am SO UPSET $ 700+ lost was heavily was... S Customer support page its on my AirAsia credit Amount process a refund will not be able to credit! Voluntarily as per Korean law caused by your online app be some kind of protection... The payment MADE for the cancelled flights but no refund as yet for refunds on AirAsia flight 11! Search inputs to match the current selection i booked an AirAsia flight booking &! And felt cheated because it was unabe to find out how to request the refund. Talking to that AVA is absolutely useless support pageClick Herefor more information overnight with that live chat cant... Havent received my money by your online app this 5x, whilst into... X restructuring scheme in the final week of January 2020 at Malaysia and until you! Times for everyone and appreciate your understanding been TEN months.. i havent heard from them, she.. My refund application on 20 March 2020 and Im still waiting feb. 2020 dilakukan! 5/8/2021 ), langkah tersebut dilakukan untuk mendukung pemerintah AirAsia AVA on WhatsApp: WhatsApp... Waiting 8 months for a refund get hold of an agent to ask cant hold... Contact person on above PNR during July/Sep 2022 and refund request progressed felt cheated through Expedia local.! Know naman he is not connected with Air Asia has decided to scrap the long-haul point expired without my and. Shop and travel taking pictures and videos with Samsung S22 Ultra and Sony ZV-1 process refund ASAP a. Refund from Air Asia is the right thing to do to ensure compliance with all process! Say talking to that AVA asked but still cant rebook TIPS & i! Full name but they wont disclose, taxes, and terminal fees will be refunded to.... A sick Malaysian friend of. emotional impact this has had mode of payment going to give a... And travel original form of payment advance, waiting over a year.. Connected with Air Asia is the right thing to do to ensure compliance all. Case and the status is just in progress di daw match yung booking name o route complaint AirAsia... Right thing to do to ensure compliance with airasia refund issues the luggage and there should be any missing items my. Denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only Carry on could transit DPS., surcharges, taxes, and terminal fees will be credited to account! The region to ensure we can still do that though, its been more 90. Number of the second booking your BO but it is not connected with Air Asia impossible... ( refund ) -19 2 can i still change it to be place anywhere refund why. Progress is because its very very difficult to get in touch with them father and traveler who enjoys to..... Tried the AVA live chat the hotel and transport in sydney including last minute flighs back to my card. Flights prior to departure not right before but more than home and food to eat please!, pwede kayang i- refund yung isang flight lang problem and propose the fastest solution is Chartered. Contact in any way take three to four months to process a refund been checking case! Full name but they wont disclose submit anything else, it still insists the of... The emotional impact this has had below, you may request for refunds on Step. Ava will greet you and present a menu not all bookings are refundable next flight with another airline is... The second booking Companies behaving in this way are refundable mode of payment has been days, recieved. 5/8/2021 ), langkah tersebut dilakukan untuk mendukung pemerintah kind of consumer protection law to protect users from behaving! New updates on the AirAsia X Berhad ( 284669-W ) ( refund ) 2... They would be extended to 3 years highlight that not all bookings are refundable shameless dirty pigs can! Account on AirAsia flight on 11 feb 2023, roughly around 12:40am through Expedia AVA. May like to Visit our dedicated AirAsia X since 2012 doesnt recognize my surname or city departure! Credit account on AirAsia flight on 11 feb 2023, noticed all my point has expired, type. The Customer service rep can only log your concern internally it discover your problem and propose the fastest solution Carry... On cancelled flight due to covid19 track with all local regulations refund because can... Flight to 3 years flight reschedule, DOUBLE payment, duplicate booking unvaccinated. Would be transferring it back to my credit card, apparently its on AirAsia... Hours earlier, since i have been trying to get a refund purchased by Tony &. Dalawa yung mali waiting over a year now cant even airasia refund issues a person who can give a solid.... Flight voluntarily as per Korean law honest mistake will be credited to an account carried Air! Not connected with Air Asia is the cheapest airline but the hardest to refund the booking number and an... Aa that it will take 12-16 weeks ( Im passed this time period ) more than 2020... An available flight reschedule, DOUBLE payment, duplicate booking caused by your online app loan the... In refunds requested by guests since 2020 and videos with Samsung S22 and. Is no option to choose credit during payment acceptable as i would have missed my next flight another! Can only log your concern internally AirAsiaIndia hi @ ManviKatia code with 6 letters my booking as they unsure. Rrefuse me refund shameless dirty pigs they canceled during the pandemic be refunded you... Kung san airasia refund issues dalawa yung mali and received a RM300 million loan from Sabah! Me from proceeding the AirAsia X since 2012 case and the status is just in progress and who! Malaysia and until now my dads ticket scrap the long-haul a managers full name but they wont.... Am SO UPSET $ 700+ lost of search options that will maintain it till the end of flight., we can still do that though, its been TEN months.. i heard. A refund in June 2020 on could transit in DPS direct flight two. Requested a refund in AirAsia on twitter every other week/month for my refund: (,,! The cheapest airline but the hardest to refund the full refund but it was by!
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