When you say the PCR testing is included with the stay, does it mean there is no extra costs?? I could go on to call out other missteps by the front desk and butlers but why bother. It seemed to get really busy on the weekend. From the front deck, we had great views of the sunset. We liked being able to control all of the lights, fans, etc. Red flag says our whole stay. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). With Planet Hollywoods Main Event Guarantee, you can watch all the major events from sports games to awards shows. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. 97% of travelers recommend this experience. Hi if we are on the family side could we go hang on the adult side? Yes, free parking is available to guests. Claim your listing for free to respond to reviews, update your profile and much more. Bottom line is save your $$ and just tip well to the other employees. Sometimes the waits were long. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! Enjoy a wide variety of delicately prepared cuts of meat, grilled to perfection. There was no lighting outside in the evening. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. Our room was in excellent condition and cleanliness. The birthday was ruined with all of the poor service, lack of resources, lies. There are lots of activities to do if you choose. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). Cancun has seen 14 murders in just 36 hours - the highest ever in the country's recorded history, according to Noticaribe. Enjoy mouthwatering cuisines from around the globe, signature libations, and VIP treatment at any of our 13 eateries and 11 bars. With stylish design, rain showers in spa-like bathrooms, private balconies and terraces, and optional swim-out semi-private pools, its the star quality you deserve. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Market data provided by Factset. This was after a long wait. Authorities made two of the eight grisly discoveries at midnight Monday in the trunk of a taxi, Rivera Maya News reported. Such as omelettes, eggs your way, fresh tacos, grilled seafood. It was a really long shuttle 1.5 hours on way there. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Just make sure whenever ordering drinks to request preferred bar labels! Been here 2 days so far. I will share your comments to the staff. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. This is the version of our website addressed to speakers of English in the United States. Overall, we had a great week and would be happy to return to this resort in the future. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. We had Star Class which came with a Butler. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. Wonderful experience overall. And you dont get it unless you ask. Day #2 we're there at 6:45, waited in line for 15 min & we're told the concierge has to make the reservation. 98% of travelers recommend this experience. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. From the moment you make your grand entrance to when you take your final bow, and any time in between, our glitzy lobby bar stands ready to serve you freshly made cocktails, delicious wines, and your favorite beers. The good: We arrived to applause as we entered. They did not love it. Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. We appreciated the location near the pools, the burger bar and the Italian restaurant. [removed] Other issues are not being left enough toilet paper, room not being cleaned timely(currently 3pm & it's as I left it at 10am). We only had help from staff once. The resort was the perfect size with excellent food, pools, activities etc. Resort Map This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. So we finally left after the last time as it didnt seem like it was going to be fixed. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Friends at PH Cancun Chef Table. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. It was very good. Fingers crossed. My original travel date for Planet Hollywood was May 2020. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. We are looking forward to your next visit in the near future. The staff here have been outstanding. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on an adventure you will never forget. Lazy River. Stay connected while youre away with a suite of tech-savvy services. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. Cheeco, Amilyn, Yimin, are just a few that stood out to us. Tripadvisor performs checks on reviews. UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service due to noise from the bar. They have many of them so dont be afraid to ask for one. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Our check in was fast. Another man was killed while lying in a hammock, while a person was shot. Overtime Sports Bar. As soon as you walk in the door, you feel like someone special. Imagine riding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Let our collection add to yours. PH provides a star feeling when you arrive with a red carpet style grand entrance. Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. We are glad to know you enjoyed our restaurants and entertainment experience. I could go on to call out other missteps by the front desk and butlers but why bother. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. This material may not be published, broadcast, rewritten, or redistributed. The surf was rough. We had a humidifier brought up and it did help. The bartender at shores was better. I managed ALL of my own bookings during that time. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? and our Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. On the rocks takes on a whole new meaning when you order a drink at our Grotto Bar. They never did the arcade or trampoline park. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! PHabulous regards, Jonathan Iriarte General Manager. Quotes displayed in real-time or delayed by at least 15 minutes. We waited for an hour and half the next time and were seated by 9 and ate by 10. Some bodies were located in the foundation and some in the walls. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. Invite your loved ones to a star-studded, all-ages getaway. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched . Food is meh. Our team checks each review posted on the site disputed by our community as not meeting our. It was a really long shuttle 1.5 hours on way there. Overall we enjoyed our time. more. It's been very disappointing!! We also ate at Italian twice. Other times guests would help who had learned the tricks. I will absolutely share your comments with them. Needless to say that I definitely wont be going back to Planet Hollywood and I wouldnt recommend this resort to ANYONE! The subpar parts: Our room was not great. On Tuesday, authorities found one man bound and shot to death. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. $38.00. We have loved every minute we have been here. The food on this resort is mediocre at best. Mutual Fund and ETF data provided by Refinitiv Lipper. The best night for entertainment was the Queen tribute. This cool, film-inspired bar is perfect for any movie buff, with an elegant, James Bond-inspired martinis and themed hours featuring music and movies from the 60s through to current day. Staff and tourists near the Mexican resort city of Ca Worried about him. The just OK parts: Our kids did the flow rider surf simulator one day. Our chef was entertaining and great. Everything Ive read has been in Spanish and Ive put it through google translate- it seems either no English language news publications are picking up on the story or its being suppressed in some way. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. When you arrive, try to make as many reservations as you can for the time that you are there. Your feedback is very important for us so we keep improving to offer even better experiences in the future. Just not sure it was 100% worth it. I wrote about it in this blog. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Comedy Shows. We also received three. Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. The National Guard is also investigating. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. All Rights Reserved. Cannoli, tiramisu, and panna cotta. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Red flag says our whole stay. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. You've successfully subscribed to this newsletter! They maybe went 2 times each the whole day. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. He was amazing!! If he wasnt in our section, he instructed the other servers of what we wanted. And its loud. Market data provided by Factset. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. All rights reserved. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat cuts for sale, cooked to perfection under your direction. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. We've created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Powered and implemented by FactSet Digital Solutions. Make your grand entrance into the ultimate beachfront vacation, starring. Although depending on the time of day waits for freshly prepared food could be long. We also ate at Italian twice. 92% of travelers recommend this experience. Cheeco, Amilyn, Yimin, are just a few that stood out to us. Star Class Producer Suite. (iStock). It seemed to get really busy on the weekend. Cannoli, tiramisu, and panna cotta. Take a look at our list of awards and recognitions. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. Reserved exclusively for Adult Scene guests. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. One night we went right at 6 again. We are pleased to know that you enjoyed our facilities and activities. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! Reserved exclusively for Adult Scene gues. The porters were great. There was also zero offer for compensation based on our failed experience in the first 20 hours. The U.S. State Department issued a travel advisory earlier this month, telling travelers to exercise increased caution in Mexico due to crime.. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. We will see you soon in Planet Hollywood Cancun. Not as good the second time. They have many of them so dont be afraid to ask for one. This room type comes with two separate mini bar. 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