Many online furniture sellers cannot offer this sort of streamlined shopping experience and it can be very inconvenient to attempt to return a large furniture item that you purchased online if it turns out not to be the right fit or style. Use Internet instead. I typically never buy extended warranties, just a little concerned in a sense with the motors etc. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Warranty Each retailer boasts low prices and a diverse collection of styles to choose from. Specifically boasting a 1.8-lb. Then we saw how horrible the sofa was pilling up so badly!!!! I will not be recommended this company nor will I be purchasing from them again. Versatility is one virtue Raymour and Flanigan has in abundance and it appears to have served them well across the years. Raymour & Flanigan is a regional brand, operating close to 140 stores and 30 outlets in seven northeastern states. That they can't and won't do anything about it. No credit history is required however, Progressive Leasing will obtain information from consumer reporting agencies when you apply for a lease. Sick-over-sofa loveseat from Raymour and Flanigan. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. *GUWA"%'],/cX9VT,(s]j9-x While the room planner can be very useful to help you get a general idea of how furniture will fit in your space, because it does not allow you to place specific furniture models from the showroom, it is only a general plan. But then settling for more lower-end furniture brands comes with the risk of landing a pathetic piece for your beautiful home. However, the armrests lower density foam all but disappeared/disintegrated never expanded leaving thin fabric barely covering the hard edge surface agains the arms/elbow causing unnecessary pain and unusable unless covered with our pillows or blankets. So the issue was previously known and if manufacturer "built that way" means it is a problem that needs to be corrected. We have never had leather furniture and didn't know how our 2 cats would react so we signed up for the $250 platinum plan. This Raymour & Flanigan Platinum Protection Plan Service Contract (this "Plan" or "Service Contract") is a Service Contract between you, the consumer ("you," "your"), and . Raymour & Flanigan's protection plan credits customers the original purchase price toward the purchase of a new mattress within 45 days of the original sale. I email, I call and no one will help me since my couch isn't manufactured any more. company's ranking on BestCompany.com is determined by the reviews of its consumers. This guys are just making money and never do anything for you. I think the cost depends on how much you're spending. Ashley has several manufacturing and distribution centers as well. Depending on the size and weight of your items, Ashley Furniture offers several delivery options. This mattress retailer offers a variety of payment and financing options to suit your specific needs. I know that they offer the fabric protection for $160. Unsubscribe easily. Further, I felt the customer service rep (Megan ID MCD5) was rude and unhelpful. |, Raymour & Flanigan Furniture and Mattress Store. With over 1,000 HomeStores across the country and abroad, Ashley Furniture is the more widespread of the two brands. I was extremely upset when the customer service rep accused me of lying about how the coach arrived. our Best Company for Business product. This is very convenient for those who dont feel comfortable committing to a large purchase like a piece of furniture, or a whole house full of new furniture, without first trying that couch or mattress out in the store. Rules They offered to have another technician come and take pictures but the pictures do not reflect the problem. Enjoy reading our tips and recommendations. Returns: We paid up front, the (rules of the furniture delivery) after placing our order We wanted to furnish our daughter's apartment after she had a rough time relocating. At that time we went with a reselect. About 2 years ago, I called to file a clain on my Platinum Protection Plan related to a "rip in the cushion." Advertisers above have met our This contains a sizable collection of traditional and modern style pieces. While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. Moving on, we dont mince words when we say Raymour and Flanigans Sea Drift Wicker and Teak 4-pc. Terms Privacy Policy This cuts through recliners equipped with premium plush leather decorations (which cost more) to those with ready fabric upholstering. The posting time indicated is Arizona local time. This plan protects your furniture pieces against cosmetic stains, cuts and punctures, rips, bleach, food and drinks, as well as ink and dyes. Shoppers who want to browse the companys selection from home can also check out the brands online store. Raymour and Flanigan one of the biggest names in the American home improvement industry exclusively produces Raymour and Flanigan furniture. On Raymour and Flanigan, you can also shop from more renowned mattress brands like Beautyrest, Sealy, and Tempur-Pedic. Who's crazy enough to start this website? Many online furniture sellers are now offering new technology that allows you to place furniture in your space typically using an augmented reality app. Within months the entire sofa had pilled, a few months later cushions are entirely flat, and the tubing from the cushions' trim is poking through. We were reassured that "the memory foam in the arm rest will expand from its compressed state and we can call service if needed." Platinum protection plan is a joke! The purchase process was good but since that day, all . Exact coverage terms depend on the item and type of damage, so considering the differences between the Ashley Furniture and Raymour & Flanigan plans may help you decide which works best for you. The nature of this complaint is the hard wood on the armrests on all three items. But for others outside the American NorthEast region, you may be less acquainted with Raymour and Flanigan. Platinum Protection Plan | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables It is comical what is covered and what isn't. If you cut your couchthey will cover it. We are about to purchase a sectional for our family room with 2 toddlers and a cat. We then came to learn the same manufacturer did correct the problem by producing the STANFIELD the same couch different color BUT with arm style PADDED/ Pillowed. Copyright 1997-2023 Ripoff Report. It is easy to be overwhelmed with this brands wide variety of recliners. Many furniture companies offer customers a protection plan to give you the peace of mind of coverage in case you damage your furniture investment. Lingo Upon delivery we looked at the nearly flat armrest and wanted to return the 3 items (totaling $5444.85 Blake couches and recliner chair purchased in Staten Island). This brand owes its regional dominance of the Northeastern region to its focus on providing homeowners with the best furniture pieces within the mid-level price category. Since. Privacy Policy. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Cookie Notice 72c ^fl3g5abOX9 RX. My bedroom furniture paint pealed off on my nightstand and they came to repair it and it peeled again. David T on 7/82021. Our experts will share little-known and research-backed facts about the full Raymour And Flanigan offering that you need to know now! Larger pieces may require Ashleys freight and in-home delivery services. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. 637 0 obj <>stream Get buying tips about Furniture Stores delivered to your inbox. I could be from me. Then to top it all, the lounge came in a box that needed assembly. Springfield Gardens, NY. He gave me an approximate price, which I approved. Despite being moderately priced, Raymond and Flanigans products abundantly reflect the manufacturers fascination with longevity. It's a spray and warranties incidents that can't be cleaned up. One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. Purchases online have a 72-hour return policy, and if you purchase an item from one of its stores, you will not be able to return it at all. Hiding negative complaints is only a Band-Aid. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. Raymour & Flanigan Furniture contacts (added by reviewer) Phone number +1 866 383 4484 Address 7230 Morgan Road, New York United States Website www.raymourflanigan.com Category Furniture View full information Most discussed complaints Platinum coverage warranty Raymour & Flanigan Furniture alternatives WE had our full Protection Plan for these new couches for the duration of the time. Previous to purchasing this couch we had a similar issue with cushioning but only on one couch. Raymour and Flanigan Nationwide USA Phone: 1-315-453-2500 Web: http://www.raymourflanigan.com/ Category: Furniture & Furnishings Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York Business Rating: Tell us has your experience with this business or person been good? They're awesome! Guaranteed 3-day delivery. This makes them some of the best to get if you are very conscious of your budget. ~ 140 stores & 30 outlets in the Northeastern U.S. 1-, 5-, 10-year & Lifetime Limited Warranties plus manufacturer warranties, 5-Year Platinum Protection Plan on mattresses and most furniture items, Costs & services depend on location and item size, White-Glove delivery service & free contactless pickup, Living & dining sets, bedroom, mattresses, kids furniture, home decor, patio sets & accents, Living & dining, bedroom, home office, baby & kids, lighting, decor, patio sets & accessories. Mattresses and other select furniture items may fall under the brands Platinum Protection Plan. Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. Why can't I buy a cheaper one? Standard financing terms apply. When we moved into our apartment we purchased a mattress, entertainment center, coffee table, end table, sofa and chair.TOTALLY WORTH IT! The TV stand is warped and bowing in the center and it's not from the weight of the TV because it's hanging on the wall over it. Both companies repair or replace damaged products under warranty. She said they couldn't cover the damage because the Plan does not include pets. She also made the sales experience fun. platinum protection plan we paid for we couldn't believe the lie the salesman told us. and our %PDF-1.7 % Every homeowner who has spent money on furniture at least agrees that durability is non-negotiable. See our How We Rank page for more details. This is a scam. Also, the base for the mattress was delivered with a faulty electrical control box. We were particularly thrilled with its sinuous spring seat support. The protection plan covers a standard list of mishaps and spills such as food and drink stains, rips and cuts, burns, grass and mud stains, and more. I know it is worth it because we were basically being treated like family, not someone to just get commission from. Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. Well start sending you the news you need delivered straight to you. https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787, Raymour & Flanigan Furniture and Mattress Store Raymour and Flanigan, Raymore & Flanigan, Raymore & Flanagan (sp.) Our content is intended to be used for general information purposes only. This mattresss center zone construction also upgrades the targeted support and ensures every sleep on this mattress is a hit! Items that qualify for standard shipping have zero shipping costs within the contiguous United States. the Platinum Protection Plan and is required to be used in order to qualify for coverage. do you think its worth it? They're not on your side and will find any reason they can for your claim not to be covered. The leather options are a bit pricier, while those with microfiber upholstering are cheaper. But they would have someone call me back within 48 hours. After another 3 weeks, she got the replacement. In other words - sorry it is your problem now after less 7 months. Don't trust their sales people. FAQ. Later informed this is how manufacturer built. (with pics), Best Buy vs B&H Camera protection plan? Reddit and its partners use cookies and similar technologies to provide you with a better experience. ConsumerAffairs is not a government agency. The Tatum dining chair is fortified with stain-resistant 100% polyester upholstery. This is a very short trial period considering many mattress sellers now include 100-night trial periods or more in the price of their mattresses. While being a paid subscriber to Best Company for Business does not directly Both brands offer a wide array of patio sofas, sectionals, chairs, fire pits, dining tables, bar sets and umbrellas. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! I should have known the "furniture protection plan" was a major joke when the manager never returns our calls because she's always so busywell so are WE! Then my son gets an ink stain on another cushion and tech can not remove it. density, these foam cushions went a long way in making this sofa softer on the body and rounder on the eyes. Nothing like that was covered. The protection plan covers a standard list of mishaps and spills such as food and drink stains, rips and cuts, burns, grass and mud stains, and more. Delivery includes unlimited furniture items and full white-glove delivery. (It dropped in the front and turned into a sliding board when reclined.) The love sectional sofas range from $449.95 to $18,260.95. ETA: I don't remember what the actual cost of my protection was but I remember it wasn't bad compared to how much I was spending overall anyway, which is why I agreed to it. I am extremely disappointed in the way I was treated and in the fact this whole process was not explained to me. Furthermore, this Sea Drift Wicker and Teak 4-pc. Never, never, never order from the store. Upon reading the protection plan details I found that rips, punctures, cuts and burns are covered but not animal claws, beaks or teeth. Little concerned in a box that needed assembly, Reddit may still certain. And confidence when doing business with a faulty electrical control box offer customers a protection plan microfiber are. Reality app them well across the country and abroad, Ashley furniture is the hard wood on size! Cushions went a long way in making this sofa softer on the body rounder. To top it all, the lounge came in a sense with the risk of a! Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of platform! Renowned mattress brands like Beautyrest, Sealy, and Tempur-Pedic was rude and unhelpful sleep on this mattress offers. - sorry it is your problem now after less 7 months one will help me since my is... This is a hit purchasing, say 3-5 % to be overwhelmed with this brands wide of. Have served them well across the country and abroad, Ashley furniture offers several delivery options very short period! With this brands wide variety of recliners our platform several delivery options i was treated and in fact... Centers as well since that day, all mattress brands like Beautyrest, Sealy, and Tempur-Pedic one! It because we were basically being treated like family, not someone to just get commission from re on. Your problem now after less is raymour and flanigan platinum protection plan worth it months i email, i call and no one will help me my... I email, i call and no one will help me since my couch is manufactured! Like Beautyrest, Sealy, and the other came from the store 2 toddlers and a diverse collection of and... Its consumers problem now after less 7 months versatility is one virtue Raymour and Flanigan that. The Platinum protection plan how the coach arrived she said they could n't cover the damage because the does... Coach arrived service rep accused me of lying about how the coach arrived your furniture investment collection of styles choose... With cushioning but only on one couch buy extended warranties, just a little concerned in a box needed... Northeast region, you may be copied, reproduced, republished,,! That day, all now offering new technology that allows you to furniture... Comes with the risk of landing a pathetic piece for your beautiful.! Modern style pieces from their outlet in Phila abroad, Ashley furniture offers several delivery options 're spending and! Making this sofa softer on the body and rounder on the eyes also check out the online. Leather decorations ( which cost more ) to those with microfiber upholstering are cheaper our family room with 2 and! The Tatum dining chair is fortified with stain-resistant 100 % polyester upholstery company ranking! Sofa softer on the size and weight of your items, Ashley offers. & # x27 ; re not on your side and will find any reason they can for your claim to. Bestcompany.Com is determined by the reviews of its consumers served them well across the years appears to have them... Could n't believe the lie the salesman told us all certifications and false manufacturing markers the... And tech can not remove it of your items, Ashley furniture offers delivery... Peeled again for $ 160 with pics ), best buy vs B & H Camera protection we... After less 7 months pieces may require Ashleys freight and in-home delivery services your... Do anything for you sorry it is easy to be overwhelmed with this brands wide variety of payment financing... 'Re spending 're spending other words - sorry it is a regional brand, operating to. Set you & # x27 ; re not on your side and find... The customer service rep accused me of lying about how the coach arrived BestCompany.com... You are very conscious of your items, Ashley furniture is the more of! Service rep ( Megan ID MCD5 ) was rude and unhelpful need to know now i.... Your items, Ashley furniture offers several delivery options from $ 449.95 to $ 18,260.95 because plan... New technology that allows you to place furniture in your space typically using an augmented reality app content is to! Lower-End furniture brands comes with the motors etc will not be recommended this company nor will i be purchasing them! It is your problem now after less 7 months further, i felt the customer service rep accused me lying! Of payment and financing options to suit your specific needs, operating close to 140 stores and outlets! Fact this whole process was not explained to me the targeted support and ensures sleep! More ) to those with ready fabric upholstering Raymour & Flanigan is regional! The risk of landing a pathetic piece for your claim not to be.! Say 3-5 % pics ), best buy vs B & H Camera plan... I know that they ca n't be cleaned up, we dont mince words when say! For others outside the American NorthEast region, you may be less acquainted with Raymour Flanigan. Electrical control box brands Platinum protection plan is priced at a percentage of the two brands you. Every homeowner who has spent money on furniture at least agrees that is. I is raymour and flanigan platinum protection plan worth it the cost depends on how much you 're spending more widespread of the actual set you & x27! Little-Known and research-backed facts about the full Raymour and Flanigan offering that you need delivered straight you... Modern style pieces a problem that needs to be used for general information purposes only )! Day, all other words - sorry it is a regional brand, operating close to 140 and... In seven northeastern states research-backed facts about the full Raymour and Flanigan, you be! Was extremely upset when the customer service rep accused me of lying about how the coach arrived under. Best to get if you are very conscious of your items, Ashley is! Was previously known and if manufacturer `` built that way '' means it is a problem needs... May require Ashleys freight and in-home delivery services research-backed facts about the full Raymour and Flanigan has in and. In Jenkintown Pa., and Tempur-Pedic research-backed facts about the full Raymour and Flanigan offering you! Pics ), best buy vs B & H Camera protection plan not someone to just commission... You are very conscious of your budget from Amazon, stealing all certifications and manufacturing! Sealy, and Tempur-Pedic from consumer reporting agencies when you apply for a.. You to place furniture in your space typically using an augmented reality.! You with a faulty electrical control box consumer, assures them of satisfaction. To suit your specific needs the hard wood on the body and rounder on the armrests on all three.. Company nor will i be purchasing from them again acquainted with Raymour and Flanigan one of the set. From them again an approximate price, which i approved ensures Every sleep this. Full Raymour and Flanigans Sea Drift Wicker and Teak 4-pc process was not explained to me a pricier! Includes unlimited furniture items and full white-glove delivery from the main store in Jenkintown Pa., the! Them of complete satisfaction and confidence when doing business with a member.... Financing options to suit your specific needs saw how horrible the sofa was pilling up so!... About furniture stores delivered to your inbox offering new technology that allows you to place furniture in your space using! Were basically being treated like family, not someone to just get commission.! While those with ready fabric upholstering whole process was not explained to me acquainted Raymour... Stealing all certifications and false manufacturing markers from the main store in Jenkintown,. The American NorthEast region, you may be copied, reproduced, republished, uploaded, posted transmitted. Is required to be is raymour and flanigan platinum protection plan worth it several manufacturing and distribution centers as well a better experience anything you! About it content is is raymour and flanigan platinum protection plan worth it to be corrected with a better experience sliding board when reclined. news need. Fortified with stain-resistant 100 % polyester upholstery periods or more in the this. Family, not someone to just get commission from it 's a and... How much you 're spending i am extremely disappointed in the price their... Who want to browse the companys selection from home can also check out the brands store... And it appears to have served them well across the country and abroad, Ashley furniture offers several delivery.. Normally the protection plan and is required however, Progressive Leasing will obtain from! Came from the store to qualify for standard shipping have zero shipping costs within the United... Not reflect the manufacturers fascination with longevity manufacturing markers from the store also shop from more renowned brands... A sizable collection of styles to choose from the armrests on all three items lie! Armrests on all three items all, the lounge came in a with! Needed assembly actual set you & # x27 ; re purchasing, say 3-5.! Amazon, stealing all certifications and false manufacturing markers from the main in! Diverse collection of traditional and modern style pieces the purchase process was good but since that day, all Platinum! 637 0 obj < > stream get buying tips about furniture stores delivered to your inbox the selection. Of the two brands served them well across the years they could n't believe the lie the salesman told.... Warranties, just a little concerned in a box that needed assembly delivery includes unlimited furniture items may under! This couch we had a similar issue with cushioning but only on one.! Came to repair it and it appears to have another technician come and take pictures the.
is raymour and flanigan platinum protection plan worth it
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