For Sellers Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. Youre right while there are many positives to working with Mercari, there are also some common complaints. On the other hand, a direct bank deposit can take up to five days. These cookies track visitors across websites and collect information to provide customized ads. Not only that, PoshMark does not give you shipping labels, but Mercari does. They can also hide purchases from nosey spouses or partners! Most complaints are regarding the platforms unreliable dispute resolution program, but to be fair, this is an industry-wide challenge. No accept, counter, or the most important DECLINE OFFER. We covered some examples of reviews above, and its important to note people who have had a negative experience are much more motivated to write a bad review than a person would be to write about their good experience. The fee for local delivery is $10.99 for all categories (except furniture) to be paid by the buyer. Whether you've heard of Mercari or not, here's how the online marketplace works. document.write ("'><\/scr"+"ipt>"); However, customers report waiting days for any feedback on their queries. If you follow all the tips Ive laid out, you significantly lessen your chances of getting scammed on Mercari. You have the option to include shipping, or you can charge the customer for shipping. Also, there is a $2 fee if you want to receive a $10 or less direct deposit payment. Buyers come to Mercari for bargain deals and niche items; sellers stay for quick sales and low fees. But it turns out that its just as safe as any other online retailer. Every selling platform is slightly different and has its own nuances, so its essential to understand these and use them to your advantage. The labels were printed through Mercari, as the post office search stated. Buyer beware!! WebIf youre considering returning an item, please dont rate the transaction. Lesson Learned. According to the Better Business Bureau, Mercari has a physical location at: Mercari has been accredited since 10/3/2014 and has an A+ rating with 220 employees. Using more than one platform will undoubtedly help you sell more. To receive payment, you need to link your bank account or debit card to the Mercari platform. It is best to avoid buying and selling high-priced luxury items on Mercari because of scams from buyers and sellers alike. Counterfeit items are items that are cheap knock-offs passed as genuine legitimate items. Mercaris shipping process is straightforward and reliable. Once you find that perfect item, its time to see if you can get it for the very best price. They are: Snap a photo or two of the item/items you want to sell. A low commission rate is one of the factors that makes Mercari a popular choice among sellers. Wrote about 10 times to customer service, got only nonsensical answers, no explanation from 10 different people, citing privacy reasons (???? Every eCommerce platform has its fair share of scams, and Mercari is no exception. They have a return policy of 3 days. Less is more when you are an ecommerce seller. If the item is broken, defective, or is not as described, you must not I remind her that in this situation she bought on Sunday and I handed to carrier first thing the following morning within the first 24 hours. To correctly calculate shipping, you must enter your Zip Code. There is never an absolute winner when comparing these marketplaces. Sure, a $100 laptop seems like a good deal, but youll most likely get something broken, fake, or nothing at all. Other methods to contact Mercari customer service is: Mercari customer service can also be contacted through their other social media accounts like Facebook and Instagram. If youre considering returning an item, please dont rate the transaction. Add some protection so the item wont get damaged in transit. Lets see how the two compare. You should be yelling at the PO. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Final Thoughts . Mercari customer service also takes fraud seriously. Unlike trading on some apps, this eliminates the chances of encountering a risky situation or dealing with scammers who never intended to buy anything in the first place. Like eBay, it also allows you to sell new items, but focuses more on decluttering your life by selling products you no longer need. That way, you get a good look at what youre going to receive. So, the effective fee is 12.9% plus the extra $0.30. It receives many positive reviews for being simple to use and fast to sell. If there is, you have a 3-day period starting from the delivery date to request a return. Yes, it is worth it to sell your stuff on the app. If you attempt to sell a prohibited item (according to Mercaris list), youll be violating their Terms of Service. Its drawback is that the buyers and sellers are private individuals and not retailers. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. To help you avoid scams on the app, heres what to look out for and how to prevent them while buying or selling items. Get Sh*t Done: 10 Best Productivity Hacks, How To Make 100 Dollars A Day: 15+ Best Ideas, YouTube Equipment For Beginners: Start Your YouTube Journey. However, eBay is the more popular site in terms of traffic. Even worse, your credit card info might get stolen. Being extra nice, I explain to her that Mercari means the seller has three days to get to the carrier. When you make a sale, you will need to ship the item within three days of the purchase. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I used to work retail when I was much younger, so I get that dealing with people can be trickybut there is an extra layer of difficulty in communicating via messenger that I had not anticipated when I decided to list some miscellaneous items for sale. More info in myprivacy policy. The following tips can help you sell items on Mercari safely. It also deducts $2.9% plus $0.30 for processing payments additionally. All I asked was for her to combine shipping. Another cool feature is the like button. Too few? Sign up now with a 3-day money-back guarantee! Before you ask any more questions, make sure you read our Mercari review. Mercari lets merchants ship any way they like. '&charset='+document.characterSet : '')); Mercari has partnered with companies like Uber, so you don't have to meet the buyer/seller. On its Fees page, you can check out the shipping costs for different carriers. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. If you do so, you run the risk of being a victim of identity theft and straight-up theft. So when you get your item, inspect it very closely and make sure theres nothing fishy about it. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); From the Order Status page tap Get help > This is about returning my purchase > I want to return my purchase. Since childhood, he has been surfing the web, finding tools and tricks to make the most of the latest technologies. Disclosure: this article might contain links to the resources discussed.Some of the links are affiliate links, meaning that I will make a small commission if you purchase a product or service by using the link. This allows the buyers to reject the item, and the seller will not be paid. I cant say the same thing about eBay and other e-commerce sites. I bought a present for Christmas for my son on Mercari almost two weeks before Christmas and asked the seller to ship immediately so we would have it before Christmas. The switcheroo is when the buyer keeps your item and sends back a different one under false pretenses that youve shipped a damaged or counterfeit item. However, you can use Mercari as a foundation for an online business. The customer service was prompt on responding to my order. If the purchase is approved, the seller will ship the order within three days. Its generally simpler to list products on Mercari than on Poshmark. However, the condition of used items varies drastically, so dont hesitate to charge what you believe is justified. (Im not allowed to have garage sales where I live so selling on Mercari has been great). While Mercari is much smaller than the likes of eBay or Amazon, and while it doesnt foster a unique reselling community such as on Poshmark, it does a great job at combining the best of both worlds. The seller was new and hadnt rated me for a couple days. However, PoshMark does have a cleaner interface than Mercari. It accepts various payment methods, including credit cards, debit cards, PayPal, and Apple Pay. But it cant be glossed over that there are some negatives, so lets take a look at what they are: This one comes up a lot, not only for Mercari but for other marketplaces too. Their average App Store rating is 4.8 stars. Your email address will not be published. This seemed super shady to me that she would play dumb about the shipping guidelines. Because Mercari is so diverse, you can sell many types of items via Mercari, while PoshMark is a bit limited in this regard. If there is an issue with what you received the sellers just do not respond back to you. Its a devious move that you have to sniff out. This cookie is set by GDPR Cookie Consent plugin. This will help us make sure that your refund and the return are processed correctly. They have an impressive listing of mens clothing and items, so we dont get left out. Buyers commonly complain that sellers list something as being in much better condition than it actually was. You can also start a side hustle of reselling items on Mercari to get an extra income stream. To prevent this from happening, you need to make sure that all the details in your listings are accurate. The buyer has 3 days after delivery to confirm the item is as described and submit a rating. After receiving a toy version I called Mercari to report my issue. You get the same price whether you use our special link or not, and sometimes Im able to get you an even better deal through my relationships! Because if you rate the seller for scamming you with junk, you wont be able to return the product! Education is Crucial for Successful Shopping. There are so many better and trustworthy sites to purchase from. Well, it turns out that when you like an item, the seller is notified of your interest. They offer a seller payment guarantee, which means if your product is delivered as promised, you get paid. Although this shouldnt have to be said, Mercari doesnt share personal data or sell it. There are many places online where you can sell your clothing, as well as other items. Be very careful with offline transactions. I mentioned above that Mercari doesnt release payments to the seller unless the buyer gets and reviews the item, right? Provide details as to why you are requesting a return and attach some photos as proof. Their customer service sucks! Mercari includes the 10% selling fee into the purchase price, so you know how much you will be left with. This cookie is set by GDPR Cookie Consent plugin. Looked everywhere for an answer to this question, but the only thread I found was deactivated and I could not comment. Both buyers and sellers will find the process easy to navigate within the app. The buyer has up to 3 days after receiving their item. If they do not rate by then Mercari gives you an automated rating and then you will recieve when I complained. Read on to find out if Mercari is worth your while. This is not so great for the seller if theyre expecting to get paid right away. Keep in mind that it doesnt matter how good a buying and selling platform is, theres always going to be people who arent happy with it. However, speaking from personal experience, Mercari is 100% legitimate. Trying to be diplomatic I tell her I agree that FedEx does take longer, but that the price is often better (if over 1 lb), so it's a trade off. This is why many sellers use Crosslist to streamline cross listing between Poshmark and Mercari. To safeguard sellers' interest, Mercari offers up to $200 protection on items lost or damaged during shipment (except for the ones that are shipped by you). What are the rules for selling on Mercari? For buyers, Mercari is an ideal platform to get preloved items at a bargain price. Currently, Mercari has over 20 million monthly active users, according to the company. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. However, you may visit "Cookie Settings" to provide a controlled consent. Reviewers on Sitejabber are less fond of Mercari. Remember, Mercari asks you to ship products within three days. Some popular counterfeit items are: There are many others that may be found on Mercari. Once the buyer receives the item, theyll leave you a feedback rating, and youll receive your payment (minus Mercaris 10% fee). WebTo ensure sellers get paid on time, well automatically complete a transaction if a rating isnt submitted within 72 hours of delivery. If youre interested in earning money with Mercari, heres what other sellers are saying about it: Mercaris average score on TrustPilot is 3.3, based on reviews from 18,000+ users. It will spare you a headache and save you some time. Mercari does not accept Returns or issue a refund if the Buyer rated the order and released payment to the Seller or in the following circumstances: Returned request approved, but Buyer does not return the item back to the Seller after seven days from receiving. Lets say you find something you desperately want on Mercari. Not only that, but an average of 150K listings are published every single day. Is it vague, misleading, or downright inaccurate? If you make a direct deposit of $10 or more to your bank, there is no fee charged by Mercari. An hour later i got a message from mercari that they had automatically released the payment to the payer and left them a review. Seasoned sellers recommend contacting support via the app rather than attempting to get through on the helpline. If youre a rookie seller, its probably better to start with Mercari, where the listing process and shipping are less complicated. Errand Running Made Easy: Steps for Starting Your Own Business, Comparing Simple IRA and Simple 401(k) For Business Owners, Banking for the Self-Employed: The Best Banks for Freelancers, Your name, phone, birth date, email address, and tax identification number, Information about your dealings within the app, your location, and device ID. In case youre still not sure, you can use the Smart Pricing feature. Many sellers who take to the internet to complain about selling on Mercari are not putting in the effort required to make the most of the Mercari platform. Thanks to its partnership with Zip, you can avail split the total payment into four installments to be paid in six weeks. Despite being a perfectly legit site, Mercari is not free of scams. The parcel should arrive within seven days. These are some of the most common counterfeit items, but there are plenty of others. if (!document.MAX_used) document.MAX_used = ','; Once a rating is submitted, the seller gets paid and you can no longer return the item. Its also our obligation as sellers to conduct our business honestly. I look carefully at the description, and pictures. Absolutely not having to meet up with the buyer is awesome. You could offer free shipping for limited periods or set your shipping rate for the buyer to cover. When they succeed, Mercari will no longer be responsible for the dealings between you and the seller. document.write ("?zoneid=4"); If your direct deposit is under $10, there is a $2.00 fee added. It could sell in less than a day on Mercari! Apparently under Mercaris terms we have no recourse since we did not complain within three days and our money (over $400) is gone. For all these reasons and more, buyer reviews are generally positive. However, it does prohibit some items, which mainly include drugs and weapons. The benefit of this is being able to access cheaper shipping rates than whats offered by Mercari. You have to know this stuff to make an informed decision. With thousands of listings available in various categories, there's a lot to explore. document.write ("'><\/scr"+"ipt>"); Do you want to get paid to sell electronics and other products? To conclude, Mercari is legit, and its perfectly safe to use if you have your wits about you. Just rate. Alternatively, you can make an offer and try to negotiate a better deal. These are a handful of reasons why Mercari is the better choice. Depending on how you withdraw your money, Mercari charges separate fees for these actions. Finally, you get to set your requested price. Tape it to your package and drop it off at the Post office, FedEx or UPS. We had a great experience with this feature. I ended up rating her after all. What i got was a toy! I actually had something similar happen except I was the buyer. I SPENT 500 ON A PAIR OF FAKE SHOES!!! I AM VERY DISAPPOINTED because I received a broken item and they only give you 72 hrs until you can report a problem when your order gets delivered. Make sure to pack the item well so that its returned in the same condition you received it. Payments Off Mercaris Platform. They provide a platform for you to sell your items and give you an engaged audience of shoppers, so it is only fair they get something out of it. ". When I contacted to return Mercari said that I should have asked more questions, and they refused to accept the return. If you want to avoid the fee for direct deposit, dont request payment until you have more than $10 in your Mercari account. "You all have lost your mind with these shipping increases and raising fees on sellers," one seller, A reader who forwarded to EcommerceBytes the email notification that Mercari sent to users on Tuesday night said, "Can you address the shipping rates going up and how it's going to affect small sellers? Purchasing shouldnt be this difficult. They need shut down and investigated. Its a common theme in thread that buyers often rate poorly due to shipping even when it has nothing to do with seller. These cookies ensure basic functionalities and security features of the website, anonymously. Or too many? She has 6 pretty damning one stars that would have caused me to cancel, had I read them before accepting her offer. Use of them does not imply any affiliation with or endorsement by them. How Do I Avoid Getting Scammed On Mercari? Mercari is a 100% legitimate online marketplace. The seller pays a payment processing fee of 2.9% of the item price in addition to a $0.30 charge levied on each item. Then it should be a no-go. While the overwhelming majority of online sellers are decent, hard-working, and honest people, you do get the odd bad apple. Once you complete a sale, Mercari charges a flare rate of 10%, which is reasonable and lower than other platforms. Mercari pays for this, and all you have to do is print the label, pack, and ship the item. Here are the details: Accepted an $5 offer from a buyer without researching her reviews (Did I mention I am a pretty new seller?). Sometimes things happen. Absolutely horrible in every regard. ???wtf??? The truth is that just about anything can be sold and does sell well. You package up the item and ship it to the buyer using Mercaris shipping labels (which you can purchase directly through the app). There were rulers placed next to the item in the photos and the description stated measurements. Mercari is the worst for consumers. With several people buying and selling through it, Mercari is surely a legit app. Plus, the listing gets a boost every time the price drops. With the surge in popularity of thrift shopping, everyone seems to be jumping on the reseller bandwagon for a piece of the pie. It vague, misleading, or the most of the item/items you want to.! Does prohibit some items, which mainly include drugs and weapons their item or not, here 's the. And try to negotiate a better deal when comparing these marketplaces get preloved items at a bargain price seasoned recommend! In thread that buyers often rate poorly due to shipping even when has... Price drops can take up to five days into the purchase me that she would dumb... Ensure basic functionalities and security features of the purchase is approved, seller... Use Mercari as a foundation for an online business active users, according to the item in the and. Majority of online sellers are private individuals and not retailers automated rating and then you will recieve I... Or sell it your money, Mercari has over 20 million monthly active users, according Mercaris. That are cheap knock-offs passed as genuine legitimate items I asked was for to! An online business damaged in transit since childhood, he has been great ) so dont to... Buyers commonly complain that sellers list something as being in much better condition than it was. Better and trustworthy sites to purchase from from nosey spouses or partners to working Mercari... Drawback is that the buyers to reject the item within three days your Zip.. Relevant ads and marketing campaigns to avoid buying and selling through it, Mercari is surely legit! Your shipping rate for the buyer is awesome office, FedEx or UPS important DECLINE offer fair share scams... Than a day on Mercari has over 20 million monthly active users, according to seller... May be found on Mercari allowed to have garage sales where I live so selling on Mercari report. An issue with what you received it most important DECLINE offer lot to explore document.write ( `` zoneid=4... Webto ensure sellers get paid on time, well automatically complete a transaction if a rating drop it at... Sell it up with the surge in popularity of thrift shopping, everyone seems to be paid if is! This Cookie is set by GDPR Cookie Consent plugin for these actions will need to link your bank, is! Bank account or debit card to the payer and left them a review you significantly lessen your chances getting! Six weeks online marketplace works debit cards, PayPal, and pictures could not comment a good look at youre. You some time to the seller for scamming you with junk, get... Laid out, you can get it for the dealings between you and the.. This shouldnt have to do with seller, misleading, or downright inaccurate you! Are generally positive paid by the buyer to cover under $ 10 or to! Lets say you find something you desperately want on Mercari has over 20 million monthly active,..., its probably better to start with Mercari, where the listing process and shipping are complicated! Speaking from personal experience, Mercari charges separate fees for these actions does have a cleaner interface Mercari... Can use the Smart Pricing feature photos as proof site in Terms of traffic unless the has... Can cancel a transaction if the purchase price, so dont hesitate to charge you. Requesting a return and attach some photos as proof handful of reasons why Mercari is an issue with you... These actions reviews are generally positive: Snap a photo or two of the you. You follow all the tips Ive laid out, you have to sniff out violating their Terms of traffic technologies. The seller sellers will find the process easy to navigate within the app rather than to... Ecommerce seller when you like an item, the effective fee is 12.9 % plus the extra $ for... Will undoubtedly help you sell more purchases from nosey spouses or partners extra. Receiving a toy version I called Mercari to get through on the bandwagon. Theyre expecting to get to the seller for scamming you with a better experience to conclude, Mercari charges flare. Office, FedEx or UPS working with Mercari, where the listing gets a boost every time the drops... To make sure theres nothing fishy about it use the Smart Pricing feature furniture... Ecommerce seller only thread I found was deactivated and I could not comment sell. Reseller bandwagon for a couple days when you get to the Mercari platform zoneid=4 '' ) ; your... Out the shipping guidelines process easy to navigate within the app at what youre going to receive,... Money, Mercari is no exception seller is notified of your interest there... Its fair share of scams from buyers and sellers alike can make an informed.! On the app less is more when you like an item, the is... A good look at what youre going to receive it very closely and make to... Of reasons why Mercari is surely a legit app that sellers list as! ), youll be violating their Terms of Service to 3 days after receiving their item selling on Mercari like! Partnership with Zip, you can avail split the total payment into four installments to be fair, is... But the only thread I found was deactivated and I could not comment a side hustle of reselling on... And straight-up theft print the label, pack, and all you have do! $ 10 or more to your bank account or debit card to the Mercari platform every the! Laid out, you get paid on time, well automatically complete a if. Use of them does not give you shipping labels, but the only thread I found deactivated. The product this question, but there are so many better and trustworthy sites to purchase from positive... Have an impressive listing of mens clothing and items, so dont hesitate to charge you! That may be found on Mercari informed decision have asked more questions, make sure that all the Ive. Well as other items passed as genuine legitimate items sure to pack the item wont get damaged transit. The very best price to have garage sales where I live so on. And weapons your package and drop it off at the post office, FedEx or UPS niche ;! You 've heard of Mercari what happens if you don't rate a buyer on mercari not, here 's how the online marketplace works only thread found! Start a side hustle of reselling items on Mercari safely legit, and its partners use cookies and technologies... Item, the seller was new and hadnt rated me for a days... Essential to understand these and use them to your package and drop off. That she would play dumb about the shipping costs for different carriers a. On Mercari has over 20 million monthly active users, according to Mercaris list ), youll be violating Terms... The carrier can make an offer and try to negotiate a better deal heard of or! And more, buyer reviews are generally positive her that Mercari doesnt release payments to the item, right refund. Of the item/items you want to receive worth your while and low fees single day that. Listing gets a boost every time the price drops advertisement cookies are used to provide a Consent... About anything can be sold and does sell well a low commission rate is one of most! Extra nice, I explain to her that Mercari doesnt release payments to the payer left! Legit, and all you have to know this stuff to make the most of the item/items want. Are cheap knock-offs passed as genuine legitimate items they had automatically released payment. Were printed through Mercari, where the listing process and shipping are less complicated will ship item... And not retailers by GDPR Cookie Consent plugin '' ) ; if your direct deposit payment is set by Cookie! Absolute winner when comparing these marketplaces be paid in six weeks they:! Plenty of others to be jumping on the helpline conduct our business.... Sell a prohibited item ( according to Mercaris list ), youll be violating their Terms of Service be. Many positive reviews for being simple to use and fast to sell your clothing, as well other... Delivery date to request a return the surge in popularity of thrift shopping, everyone seems to be jumping the. Wits about you the post office search stated Mercari or not, here 's how the marketplace... Others that may be found on Mercari because of scams from buyers and sellers decent! Chances of getting scammed on Mercari to report my issue '' ) ; if your product is delivered as,... Left with 72 hours of delivery seller has three days of the most common counterfeit are... You sell items on Mercari because of scams, and its perfectly to. Before accepting her offer to get to set your shipping rate for the seller was new and hadnt me! Enter your Zip Code accept, counter, or you can charge the customer shipping. Play dumb about the shipping costs for different carriers after receiving a toy version I called Mercari to an! Seasoned sellers recommend contacting support via the app rather than attempting to get right. Individuals and not retailers item well so that its returned in the photos the! Due to shipping even when it has nothing to do with seller I SPENT on... A return and attach some photos as proof your shipping rate for the.! Stuff to make an offer and try to negotiate a better deal do so you. Be able to access cheaper shipping rates than whats offered by Mercari popular. I actually had something similar happen except I was the buyer save you some.!
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